MSP 501 Profile: Access Systems Makes Waves in Iowa
Company Name: Access Systems Inc.
Company MSP 501 Rank: 39
Vice President of IT: Mitch Henry
Headquartered: Waukee, IA
- Managed Services
- Managed Print
- Document Imaging
- Information Security Essentials
- Cloud Communications Solutions
Iowa-based Access Systems Inc. is making some serious ripples in those amber waves of grain. In 2012, the company shifted from a break-fix model to a managed IT one, propelling the company forward in ways vice president of IT Mitch Henry couldn’t have imagined.
Henry sat down with us this week to talk about the company’s significant growth, its network operations center (NOC) – one of the only centers of its kind in Iowa – and the view that customers are a company’s foundation.
Channel Futures: What was the single biggest technology or business decision that drove your company’s growth in the last year? How did it do so?
Mitch Henry: The biggest technology decision that drove Access Systems’ growth was to invest in more than just technical resources. Having an IT support team has alleviated pressure upon our customer support processes.
With additional support, our IT professionals can focus on the customer’s experience. The IT support team consists of on-site technology consultant, security and compliance manager, inside support, and scheduling and dispatch, to name a few assets. These roles make sure customers get the right solution and support they need in a timely manner.
In addition to the IT support team, our Information Security Essentials program supplements the managed IT program, Total IT Care. Information Security Essentials is more than just enhanced cybersecurity tools, like breach detection — it is an entire team focused on information security. This team is dedicated to enhancing security measures and ensuring our Information Security Essentials customers are following cybersecurity proven practices.
2018 was a year of significant growth for Access Systems’ IT offerings. With the additional resources – of the expansion of the IT support team and addition of Information Security Essentials – we have added more tools to make cybersecurity processes more efficient and fortify our customers against a cyberattack. Both investments have improved not only our internal processes but enhanced our customer experiences.
CF: In an increasingly crowded provider space, how does your organization differentiate itself from other MSPs?
MH: At Access Systems, we are continuously working to improve our processes and offerings. Through self-evaluations and listening to our teams, we are able to identify gaps before they become major obstacles. This allows us
to problem-solve quickly and efficiently. It is important for leaders to continuously communicate with their team, which is the transparency and mutual respect we strive for at Access Systems.
For example, the network operations center in Waukee was designed with team collaboration in mind. The tiered rows allow NOC technicians to work together through difficult tickets and feel like a team, not a call center. With the help of a noise reduction system, there are also no doors between …