https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2021 MSP 501 Application
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2021 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2021 MSP 501 Application
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2021 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
 Channel Futures

MSP 501


MSP 501 Winner Logo

MSP 501 Exec of the Year: CompuVision Systems’ David Bridges

  • Written by Edward Gately
  • October 6, 2020
CompuVision Systems' president knew COVID-19 would be more serious than originally described.

CompuVision Systems took action to prevent the spread of COVID-19 weeks ahead of the rest of the industry in Canada. That was largely thanks to the foresight of its president, David Bridges. He knew COVID-19 would be more serious than many of the so-called experts described it at the time.

His quick response earned him the 2020 MSP 501 Special Award for Executive of the Year. These award-winning MSPs demonstrate a willingness to take risks and a deep familiarity with the MSP market. Those are two characteristics that are critical to channel businesses looking to stay ahead of the curve.

CompuVision Systems is No. 254 on the 2020 MSP 501 list.

Bridges joined CompuVision Systems in 2008. He worked his way up from service delivery manager to vice president of operations, and from COO to president. The company has clients across Canada and the United States.

CompuVision's David Bridges

CompuVision’s David Bridges

“I’m here to enable others’ success in whatever way I can do that, whether that’s leadership and coaching, or training or helping to solve problems or providing resources, whatever people need to solve their challenges,” Bridges said.

Early Pandemic Knowledge

Bridges was able to gauge to seriousness of COVID-19 through networking with various peer groups.

The 2020 MSP 501 recognizes the top managed service providers in the world. See the full list. Then check out our brand-new Hot 101.

“And it just so happened that I had some friends that operated facilities in China and I was getting some early reports on things that were happening over there,” he said. “And also, luckily, I have a background in biology and mathematics. So I was able to get some really great information via friends and peer groups, and then I was able to understand that information and realize, oh, hey, this thing is real.”

When seeing a massive shift to work from home in Asia and then Europe, Bridges began thinking about what this would mean for his company and its clients. He pushed CompuVision Systems’ executive team to take COVID-19 seriously from the beginning. That allowed the company to set up a pandemic team in early March and be prepared for more significant measures like switching to remote work.

“We thought, OK, our clients are going to need to do that,” he said. “And if our clients are going to need to do that, we better be ahead of them. I don’t want to be moving to work from home in the midst of our own changes when our clients need us. So that’s really what made us put our team together, planning out early on what does a move like that look like for us? When should we do it by? How does it need to be organized? What type of communication do we need?”

CompuVision Systems moved to working from home before its clients began asking for help with remote working. It transferred about 5,000 of its clients’ employees to working from home within the first week of the pandemic response.

The MSP had an 86% rise in support ticket volume. It also had twice the amount of service desk calls and more than 13,000 service tickets.

Tough Transition

The pandemic has had a substantial impact on CompuVision Systems, Bridges said. Working remotely has been difficult for everyone.

“You don’t get the office connection that they usually get,” he said. “It’s a little more difficult to build that digitally. But also our clients, everybody is very reliant on technology and even more so when needing to work remotely. So our service volumes spiked just as every other service provider would have seen materially in the first in the first few weeks. And then trailing off to even today, we are operating at higher volumes than than we normally would see for for the typical client load.”

CompuVision Systems’ managed services business has grown amid the pandemic, so it’s been hiring a lot of people, Bridges said. And it’s signed new customers.

“While there’s been disruption in the business, we’ve also been fortunate to experience some good growth,” he said.

Some clients were better prepared than …

  • Page 1
  • Page 2
Tags: MSPs Artificial Intelligence Best Practices Cloud Leadership MSP 501 Strategy

Related


  • VDI
    IGEL Integrates Amazon WorkSpaces DaaS with Its Virtual Endpoint OS
    Also, the new Arm-based Raspberry Pi, co-developed by Citrix, IGEL and NComputing, is generally available.
  • Hottest Ticket in Town
    Channel Partners Virtual 2021 Is the Hottest Ticket in Town
    And that means any town, since it’s 100% online. Will you be there?
  • strong customer relationship
    Datto Partners with ThreatLocker for Secure MSP Business Operations
    MSPs have seen increased security risks for clients amid COVID-19.
  • Brexit
    Now That a Brexit Deal is Done, What's Next for the UK Channel?
    There's an Increased need for virtual services and video conferencing, and a focus on security moving forward.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • 3 Strategies for Selling Zero Trust in the Channel
  • BlackBerry Research: MSSPs Increasingly Targeted by Hacker-for-Hire Groups
  • Three Ways MSPs Can Improve Supply Chain Security
  • Devo Technology Unveils First Partner Program for Resellers, MSSPs, SIs

Galleries

View all

From The Second City: How to Use Improv as a Business Tool

March 3, 2021

Industry Perspectives

View all

5 Ways XDR Can Improve Operational Efficiency for MSPs

March 4, 2021

Multi-Cloud: Strategy or Inevitable Outcome? (or both?)

March 3, 2021

Backup Vulnerability: 4 Targets Hackers Might Utilize to Infiltrate Your Backup Solution

March 2, 2021

Webinars

View all

A Partner’s Perspective on Channel Success in 2021

March 23, 2021

XDR and Why it Matters to MSPs

March 24, 2021

Top Security Trends Impacting Technology Security Providers In 2021

March 25, 2021

White Papers

View all

Why Fortinet for my MSSP?

March 2, 2021

Small and Mid-Size Business Security: 4 Steps to Success

March 2, 2021

How SMBs Can Secure Endpoints and Remote Workers for the Long Haul

March 2, 2021

Upcoming Events

View all

Channel Partners Conference & Expo

November 1, 2021 - November 4, 2021

Videos and Fastchats

View all

FASTCHAT: How SOAR Eliminates Security Challenges and Elevates Service Provider Revenues

January 6, 2021

Happy Holidays from Channel Partners & Channel Futures!

December 21, 2020

FASTCHAT: How Old, Unpatched Technologies Are Creating New Security Threats for MSPs and Their Customers

December 3, 2020

Twitter

ChannelFutures

.@okta acquiring rival @auth0 in $6.5 billion all-stock transaction. #security dlvr.it/Rtzwdp https://t.co/4LvHCJuwsR

March 4, 2021
ChannelFutures

.@MicrosoftTeams features are coming to @MSFTDynamics365, the company announced at @MS_Ignite. #MicrosoftIgnite… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

.@PreciselyData acquired by Clearlake Capital, @TAAssociates. #digitaltransformation dlvr.it/RtzbKg https://t.co/1rNYnTScxq

March 4, 2021
ChannelFutures

Thanks for attending #CPVirtual. Here's a Day 3 wrap and a look ahead to #CPExpo Homecoming in November!… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

.@Veeam announces six annual Impact Partner Awards, with @SHI_Intl, @LogicalisUS, more. #cloud… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

#XDR can improve operational efficiency for #MSPs. @TrendMicro #security #endpoint #AI #threatintelligence… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

.@IBM adds two senior execs to leadership team at infrastructure IT spinoff, NewCo. @IBMNews @IBMPartners… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

RT @ChannelEurope: Craving more #EMEA news? Get the latest headlines, insights and commentary in EMEA directly to your inbox. Subscribe to…

March 4, 2021

MSSP Insider

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Channel Partners Online

Want more? Find more channel news and analysis on our sister site, Channel Partners.

Media Kit And Advertising

Want to reach our audience? Access our media kit

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Online
  • Channel Partners Events
  • MSP 501
  • MSSP Insider
  • IoT World Today
  • Webhostingtalk

WORKING WITH US

  • Contact
  • About us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X