Email Newsletter Intro

Greetings From MSPmentor,

We all ponder the big questions sometimes. What is the meaning of life? What is my purpose? And, of course, can VMware dominate the private and public cloud ISV market the way Microsoft and Oracle dominated the client server ISV industry? The VAR Guy has been wondering the same things. Or perhaps your destiny is aligned with the MSPmentor 100 list of the top managed services providers. Well, guess what? This year’s survey opened last night. Check out key information and tips about the most recent survey here.

Or maybe you are focused on self improvement this year. MSPmentor has been pulling together a series of social media tips for you, most recently on using the Twitter reply and hashtag. And of course not many things are more important in a service business than top notch customer service. Here’s how some MSPs are throwing the standard help desk structure on its head in pursuit of providing the ultimate customer experience.

Meanwhile, as BYOD looms as the most radical change in IT since the PC, many small businesses lack effective mobile device management. And that can be a problem when you have users leaving their iPads behind on planes, trains and rental automobiles.

Finally, on the vendor front, be sure to check out what’s going on with PacketTrap MSP and PSA since the Dell acquisition, and take a look at CA Technologies’ organizational changes and what they mean to Nimsoft.