Autotask Ups the Services Ante
Another one of Bob Godgart’s ideas is now a reality. In January he hinted to me that Autotask was developing a professional services team to help VARs further automate their businesses and maximize their managed services opportunities. After a few more months of planning and tinkering, Autotask announced its Professional Services team today.
The effort is led by Len DiCostanzo, who has spent his career helping break-fix VARs become MSPs. (Len’s bio is available at the bottom of this page.)
The new Professional Services team will help VARs automate and optimize their own business processes. It will also offer business and technical training and benchmarking audits, according to an Autotask press release.
A lot of tech-driven VARs can use that type of hands-on business guidance. But Autotask will also need to ensure that its services truly are high-value, because VARs are notoriously tight with their money and often focus on cash flow before business automation.
This is fabulous news! I joined masterIT in September, 07 and we have made great strides with Autotask in the past 6 months but we have a long way to go. Please let me know how masterIT can move forward with this program
Regards,
Colleen Pulliam
Project Mgr. – masterIT
(901) 261-7407
Colleen,
I met with Michael at Everything Channel Xchange in LA yesterday. From our discussion, MasterIT certainly is heading in the right direction. I will be contacting you this week when I return to the office and look forward to advancing our relationship to the next level.
Thanks,
Len DiCostanzo