Tangoe Expands Logistics Capabilities for Tablet, Smartphone Lifecycle Management
Communications lifecycle management (CLM) software and services provider Tangoe, Inc. (TNGO) has enhanced its Managed Mobility Solution‘s (MMS) forward and reverse logistics capabilities. The company has also expanded its Austin, Texas location to include a depot logistics facility.
Tangoe’s forward logistics capabilities include ordering, programming, application loading, device staging and testing, and large group device migration. The solution’s enhanced reverse logistics capabilities cover 24/7 global help desk support and device replacement and recycling.
According to the company, Tangoe’s additional logistics capabilities assist with five critical aspects of an entire mobile communications lifecycle:
- Advise — Helps organizations examine multiple aspects of their communications lifecycle and make strategic, well informed decisions on how best to minimize costs, maximize visibility, ensure security and increase user productivity;
- Activate — Enables formal methodologies that result in only approved devices being provisioned, support for relevant liability and expense models, and the organization’s adherence to mobile policies and practices. Tangoe Activate now includes expanded forward logistics capabilities including installation, staging, testing, activation, and group deployments;
- Manage — Monitors and protects thousands of mobile devices, their data, and applications regardless of type, carrier, or operating system, allowing organizations to more effectively manage applications, enforce security and policy compliance, secure content management, protect the enterprise persona with containerization, monitor device usage by geo-location, and authenticate network access for authorized users;
- Expense — Helps to ensure that the organization pays the contracted rate for mobile services utilized while simultaneously examining cost and usage patterns to optimize and discover additional, ongoing savings, while enabling accurate and timely allocations and chargeback; and
- Support — Provides 24×7, follow-the-sun, multi-level support for the mobile workforce, enabling increased end-user satisfaction, optimized mobility productivity, and visibility into mobile expense management. Tangoe’s support services also include enhanced reverse logistics support and the ability to replace and recycle mobile devices.
Tangoe founder, President, and CEO Al Subbloie said in his prepared remarks that IT departments’ lack of internal resources can sometimes limit their ability to track mobile communications trends.
“Utilizing Tangoe’s expanded MMS capabilities; organizations can now outsource device management and user support to Tangoe, allowing them to redirect their focus to strategic, core business issues,” he said.
Tangoe recently announced new integrated versions of its mobile device management (Tangoe MDM) and real-time telecom expense management (Tangoe rTEM) solutions, enabling customers to leverage new features, including a single mobile client application called Tangoe Mobile for combined MDM and rTEM functionality.
