Most Enterprises to Implement UC&C Solutions Soon, Study Shows
Expect the demand for unified communications and collaboration (UC&C) solutions to increase over the next year, according to IDG Enterprise.
The new IDG Enterprise “2015 Unified Communications and Collaboration” study revealed that 56 percent of enterprises and 66 percent of small and medium-sized businesses (SMBs) plan to implement or upgrade UC&C solutions within the next year. In addition, the study revealed that 33 percent of organizations said they expect their UC&C budget to increase in the next 12 months.
Other study results included:
- Within the next two years, many organizations will move their UC&C model to hybrid and cloud-based environments, with enterprises leading the push.
- Security and privacy concerns are challenges for UC&C implementation.
- 39 percent of enterprises said they expect their communications budgets to increase, compared to 28 percent for SMBs.
- The largest areas of investment for enterprises are web, audio and videoconferencing services (47 percent), IP phones (44 percent) and email, fax and voicemail, including unified messaging (42 percent).
- Enterprises are making a greater push to invest in new communications technologies such as videoconferencing and telepresence systems (44 percent) and mobile UC&C hardware, software and applications (42 percent).
Brian Glynn, IDG Enterprise’s chief revenue officer, added that UC&C solutions will provide a valuable opportunity for technology vendors going forward.
“Unified communications and collaboration tools are making an innovative leap and organizations are recognizing the value that sits within these solutions,” he said in a prepared statement. “Tech vendors have more opportunity to provide tools that can drive business forward, now and in years to come, with emerging tech such as videoconferencing and cloud, along with enhancing the key role mobile workforce communication plays in organizations’ success.”