8x8, Arrow Systems Integration Partner For UC Solutions

8×8, Arrow Systems Integration Partner For UC Solutions

Written by Dan Kobialka 1
March 30, 2015

Arrow Systems Integration is now providing 8x8 unified communications (UC) and contact center solutions to its channel partners. The Arrow Electronics subsidiary today began offering 8x8 Virtual Office telephony, Unified Communications and Virtual Contact Center services along with Virtual Office Analytics and Reporting tools, all on a single, consolidated invoice.

Arrow Systems Integration (Arrow SI) is now providing 8×8 (EGHT) unified communications (UC) and contact center solutions to its channel partners.

The Arrow Electronics (ARW) subsidiary today began offering 8×8 Virtual Office telephony, Unified Communications and Virtual Contact Center services along with Virtual Office Analytics and Reporting tools, all on a single, consolidated invoice.

“Arrow SI and 8×8 are now offering everything that a business customer needs to help migrate to cloud communications,” 8×8 Chief Marketing Officer Enzo Signore told Talkin’ Cloud.

8×8 said its cloud communications solutions can help businesses “obtain additional value through the presentation of detailed and customizable real-time and historical information associated with the services, extensions and devices in their communications network.”

These offerings are integrated internally over a single cloud platform, 8×8 said, and externally with third-party customer relationship management (CRM) solutions, including:

Microsoft Dynamics.
Microsoft Lync.
NetSuite.
Salesforce.
Zendesk.

So what should channel partners expect from the 8×8-Arrow SI partnership? Jim Burton, founder of UC consulting firm CT Link, said Arrow SI “will now be able to address the needs of many such customers that need the security, reliability and full communications cloud suite that 8×8 provides.”

And together, 8×8 and Arrow SI can help channel partners support customers “that require the flexibility, agility and predictable cost structure of cloud communications,” according to 8×8 CEO Vik Verma.

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Michael Bevilaqua, Arrow SI’s president, also noted that 8×8’s UC and contact center solutions could be “transformative” for channel partners.

8×8 provides cloud communications solutions to more than 40,000 businesses worldwide, while Arrow SI partners with North American voice and technology solutions providers to deliver UC offerings.

What are your thoughts on 8×8-Arrow SI partnership? Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at dan.kobialka@penton.com.