MegaPath Unveils Indirect Sales, Service Delivery Model For PartnersMegaPath Unveils Indirect Sales, Service Delivery Model For Partners
MegaPath has unveiled an indirect sales and service delivery model for its channel partners. In addition, the cloud communications company has named former Broadvox executive Jeremy Jones as its senior vice president of sales.
May 21, 2015
In addition, MegaPath has named ex-Broadvox executive Jeremy Jones as its senior vice president of sales to oversee the company’s direct and indirect sales organizations.
MegaPath said its indirect sales and service delivery model offers channel partners dedicated resources to support new sales and customer retention programs, along with a dedicated channel sales team.
“The impetus for the new sales and service delivery model was to ensure that we are most effectively aligning the right resources to the right agents,” Jones told Talkin‘ Cloud. “We felt that providing our Master Agents with a dedicated team-based approach spanning new customer acquisition to managing the base would create the best possible experience for our channel partner community.”
Also, MegaPath said the model provides channel partners with access to:
Channel Sales Manager (CSM) — Responsible for the overall relationship and for working with partners on go-to-market planning, identifying and developing strategic agents and enabling the agent community.
Channel Account Executive (CAE) — Focused on working with a partner’s agents to nurture and pursue opportunities.
Channel Customer Service Representative (CSR) — Responsible for customer retention, renewals and cross or upsell opportunities among a partner’s customer base.
MegaPath continues to explore ways to bolster its channel partner program as well, according to Jones. The company sold its network services business to Global Capacity in January, and Jones pointed out that it now has a “heightened focus” on its cloud services.
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