8x8 Integrates VO, VCC Into Single Cloud Communications Platform8x8 Integrates VO, VCC Into Single Cloud Communications Platform
8x8 has unveiled an integrated Virtual Office and Virtual Contact Center platform that is designed to bridge the gap between telephony, UC and contact center users.
January 23, 2015
8×8 (EGHT) this week unveiled an integrated Virtual Office (VO) and Virtual Contact Center (VCC) platform that is designed to bridge the gap between telephony, unified communications (UC) and contact center users.
The cloud-based UC solutions provider said its new platform could also help companies boost their customer service levels and reduce the amount of time IT spends on basic “care and feeding” telephony tasks.
“At 8×8, we are on a path of bringing together our Virtual Office and Virtual Contact Center products to bring new functionality to our customers that will improve communications and enhance customer relationships,” Max Ball, 8×8’s senior product marketing manager – contact center, told Talkin’ Cloud.
The new platform features:
Call center agent hardware endpoints.
Shared presence capabilities.
Single sign-on (SSO).
Vik Verma, 8×8’s CEO, added that he believes the platform eliminates the gap between traditional call center agents and other employees because it enables all workers to interact with customers in real-time.
8×8 said it will begin to roll out its new platform to existing customers before the end of the first quarter.
The UC solutions provider recorded $41.4 million in total revenue in the third quarter of fiscal 2015 and noted that it plans to continue to invest in its product portfolio as well.
“We are teed up for a number of very exciting announcements over the next few months – look for enhancements that improve the ability to support customers globally, enterprise-level services to enhance our customers’ ability to get value from their system quickly and capabilities that bring some of the tools of the contact center to the rest of the organization to improve all kinds of communications,” Ball said.
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