Dell Quest: BYOD has 'Completely Changed' IT Culture

A recent Dell Quest Software (NASDAQ: DELL) survey of IT pros in enterprises around the world found that 70 percent believe that bring your own device (BYOD) can improve work processes. The survey also revealed that 59 percent of respondents believe that they would be at a competitive disadvantage without BYOD, adding arguments to the debate in favor of BYOD. Here are the details.

An overwhelming number of the 1485 IT decision makers interviewed expressed positive opinions about the potential corporate gains made possible by BYOD. Almost three-quarters of organizations deploying user-focused BYOD reported improvements in employee productivity, customer response times and work processes. Specifically, respondents identified four personal gains for their employees, including more flexible working hours plus the ability to foster creativity, to speed innovation and to facilitate teamwork/collaboration.

Top Take Aways

The report overall revealed a positive view of the benefits of BYOD.
  • Companies with mature BYOD programs are most likely to achieve the most benefits.
  • Enterprises reap bigger rewards and experience fewer setbacks after moving beyond just managing devices to focus on users and applications.
  • The U.S., Beijing region and Australia represent the top three geographies that encourage BYOD by actively managing and supporting devices in the corporate environment.
  • Approximately 74 percent of respondents experienced improved employee productivity, while an estimated 70 percent saw faster customer response times.
  • More than 56 percent of respondents state that BYOD has completely changed their IT culture.
To mitigate the risks of BYOD, two technologies are most commonly implemented first, desktop virtualization and mobile device management (MDM). France, Germany, Spain, Italy, and Australia implemented desktop virtualization first. Singapore, India, Beijing, the U.K., and U.S., on the other hand, started with MDM. (The survey targeted IT decision makers in the United States, United Kingdom, France, Germany, Spain, Italy, Australia, Singapore, India and the Beijing region.)

Dell Software Group CIO Carol Fawcett provided her personal experience with BYOD:
"In my previous role as CIO of Quest Software, our IT empowered nearly 4,000 employees across 60 offices in 23 countries to use their preferred mobile devices whether they were phones, tablets, or non-standard laptops to do their jobs. Instead of worrying about their devices, we focused on enabling access to the apps and data needed by the appropriate individuals regardless of device."
Fawcett suggested that the company's approach allowed them to focus on security, access rights and data leakage. She further stated that the results of the BYOD survey reinforced the importance of placing users first. Fawcett added that enterprises could turn BYOD into a long-term, sustainable business benefit by using the users-first approach.

Dell acquired Quest Software in July 2013 for $2.4 billion, a deal that included MSP platforms PacketTrap RMM and PSA.
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