Acquisition will boost Service Express' strategy to provide top notch experience for IT professionals in data center.

Allison Francis

April 5, 2022

2 Min Read
Service Express Makes Acquisition to Strengthen Data Center Solutions Position
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Service Express has acquired New Jersey-based third-party maintenance (TPM) provider Trident Computer Resources. Trident provides data center solutions and technical support to enterprise and Fortune 500 customers. Its services range from gaming to health care, higher education and financial institutions. Trident supports a wide variety of OEM server, storage and network hardware in more than 65 countries.

The acquisition of Trident aims to boost Service Express’ strategy and provide top-notch experience for IT professionals in data centers worldwide. Moreover, the solutions provided by Service Express will offer long-term Trident customers additional options for their IT infrastructure needs. This includes multivendor support, including cloud, managed services and hardware solutions. Over the next few months, Trident customers will have the right parts locally stocked before they place a service ticket. This will be with the help of OnDeck Predictive Sparing.

Keep up with the latest channel-impacting mergers and acquisitions in our M&A roundup.

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Trident’s Steve Studley

“Our companies have long been aligned in our ethos and commitment to service,” said Steve Studley, CEO of Trident Computer Resources. “Service Express brings extra resources and innovation to our newly combined customer base. In the coming months, our clients will see increased service offerings and additional tools through ExpressConnect to improve their service experience.”

Multivendor Support

Service Express leverages multivendor expertise and a global hardware distribution network that alleviates supply chain delays. Additionally, it uses its proprietary technology, ExpressConnect, to provide companies with tools to automate support in the data center. 

“Trident has a strong reputation for providing great multivendor support to enterprise customers around the world,” said Ron Alvesteffer, president and CEO of Service Express. “They’ve not only increased service levels but have also saved their customers significant dollars. […] We look forward to offering existing customers an expanded and innovative portfolio of data center solutions powered by Service Express’ best-in-class service.”

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Allison Francis or connect with her on LinkedIn.

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About the Author(s)

Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor’s degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.

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