Net2phone, the cloud and voice communications provider, is buying Integra CCS. Integra CCS is a contact-center-as-a-service (CCaaS) provider operating in the Americas and Europe.

Integra says its platform provides a rich set of contact center and process features. These include omnichannel support, social media integrations, chat-bot communications, workflow management and development tools. These allow for tailored contact center solutions and numerous third-party software integrations.

Holistic Solutions

Net2Phone’s Jonah Fink

Jonah Fink is CEO of Net2phone.

“As the CCaaS and UCaaS markets continue their exceptional growth trajectories, businesses are gravitating to providers who can support integrated communications-as-a-service offerings,” Fink said. “With the Integra CCaaS platform, our powerful UCaaS solutions, and our industry-leading SIP trunking service, we can provide holistic solutions that deliver unbeatable value. Our channel partners in the U.S., Canada, Brazil and Mexico have begun to introduce these packages and are extremely enthusiastic about their potential.”

Integra CCS says it platform offers strong analytics and management tools that are a good fit for providing outstanding internal visibility. Moreover, in the remote working era, customers expect diversified channel interoperability including voice with a seamless experience across channels. The Integra CCaaS platform enables a consistent customer experience in every interaction, on every channel, and in real-time, the company said.

Sebastián Gutiérrez is CEO of Integra.

“We are truly excited by the synergies with Net2phone,” he said. “We are already working to leverage its global channel partner community, communications infrastructure and extensive carrier relationships to penetrate the broader SMB and mid-enterprise CCaaS markets.”

Shmuel Jonas is CEO of Net2phone’s parent company, IDT Corp. He said Integra’s offerings are highly synergistic. When harnessed to Net2phone’s global sales and channel partner network, the company becomes a near term, powerful source of growth.

“We have acquired a great company with an accomplished team. Integra is an outstanding fit for Net2phone,” Jonas added. “Integra is already cash flow positive and generating near triple-digit revenue growth.”