Our next MSPmentor Live webcast is Wednesday, July 20 at 2:00 p.m. eastern. The topic: Building Your Service Desk to Build Business. During the webcast we'll cover five tips for success, delivered by two MSPs and an expert from Nimsoft (the webcast's sponsor). We'll take your questions throughout the webcast, which will help MSPs to understand how service desks can lift customer satisfaction and actually increase customer spending. Please register now before you unplug for the extended July 4 holiday here in the U.S. Our team looks forward to your questions and comments during the live July 20 webcast.