Just when you were set to lock down your travel schedule for 2010, Tigerpaw Software -- the PSA (professional services automation) specialist -- plans to host an inaugural partner conference Oct. 6-8 in Dallas, Texas. More details are expected to be announced April 1. Here are some observations for managed services providers (MSPs) in the meantime.
Tigerpaw positions itself as a PSA and CRM specialist, and the company caters to VARs and managed services providers. Generally speaking, I think Autotask and ConnectWise have higher profiles in the managed services market. The next Autotask Community Live conference is set for April 18-20 in Miami, Fla.; and the next ConnectWise Partner Summit runs Nov. 4-6 in Orlando, Fla.
Where does Tigerpaw fit in this market? Founded in 1984, Tigerpaw claims to have a strong PSA following -- 25,000 users in 50 countries. The company raised its visibility in 2009 by attending a range of MSP-oriented conferences, including the N-able Partner Summit and the Kaseya User Conference. Tigerpaw, which has an on-premises design, has also built a pretty lengthy software partner base.
For 2010, I think Tigerpaw faced an inflection point. No doubt this is a tricky time to be launching yet another user/partner conference for MSPs. Plus...
- There's serious hype around cloud- and SaaS-based tools for MSP -- where three recent mergers and acquisitions (GFI Software-HoundDog, Quest Software-PacketTrap and now Citrix Online-Paglo) caught considerable attention.
- Autotask continues to market around its pure SaaS/hosted strategy, ConnectWise is pushing into the cloud, and Kaseya is launching some limited PSA functions in its cloud-based Kaseya 2 offerings.