Within the managed services market, Tigerpaw Software is known for its PSA (professional services automation) software. But Tigerpaw President James Foxall says the company has momentum outside of the MSP industry segment -- serving voice resellers and data VARs in a range of markets. So where are Tigerpaw and its customers heading next? Foxall provides some answers in this MSPmentor FastChat Video.
First, a little background: Tigerpaw is a family owned software company. James' father, Dave, remains CEO. But Dave transitioned the president title to son James in April 2010. That transition is more than symbolic. Since being named president, James Foxall has announced a series of community-driven efforts -- both online and face to face.
FastChat VideoWithin the video below, James Foxall covers:
- 0:00 - Introduction
- 0:08 - Tigerpaw's market focus and the implications for VARs, MSPs and service providers
- 0:59 - Foxall's vision for Tigerpaw and his transition into the president post
- 2:10 - Tigerpaw's core customers, and the convergence of VoIP and data resellers
- 3:18 - More info and Web links
- 3:33 - Conclusion
Keeping WatchMSPmentor filmed the interview during the recent Tigerpaw User Conference in Dallas. The first-time conference, which will become an annual event, attracted more than 300 Tigerpaw users representing a range of companies: Telecom resellers, VoIP specialists, VARs and MSPs, among others.
The conference's audience mix reinforces the fact that Tigerpaw doesn't always compete head-on with PSA industry veterans like Autotask and ConnectWise. Several RMM (remote monitoring and management) software providers have taken notice, and they are starting to market their software to Tigerpaw's installed base.
We'll be watching to see how Tigerpaw's user base evolves in the months ahead.
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