I'm heading to the 2009 Kaseya Connect User Conference on May 26. Now that I've had a chance to study the event agenda, here are the four key managed services trends I expect to explore at the event -- plus a Google technology that I think Kaseya and its rivals will need to address over the long haul.
In case you missed it, here are the five questions I plan to ask Kaseya CEO Gerald Blackie and other members of the executive team during the conference, scheduled for May 26-28 in Las Vegas. Now, let's flip the conversation to Kaseya's own plans at the conference. Based on the event agenda, here are the four themes and trends I expect Kaseya and its conference sponsors to cover at the conference:
1. Managed Print Services: The grapevine says Xerox plans to have a prominent presence at the conference. The printer company and many of its rivals are pushing hard to grow the managed print services market. The evidence:
- Nearly 75 percent of MSPs are showing strong interest in manged services, according to an MSPmentor reader poll.
- A recent Managed Print Services conference in San Antonio, Texas (April 26-28, 2009) attracted MSPs and end-users. Now, Photizo Group is planning a similar MPS conference in Europe (Amsterdam, Netherlands, Oct. 21-23, 2009).
- Xerox and many of its rivals are now writing to open MSP application programming interfaces from Kaseya and other platform providers.
3. The Mobile Masses: Kaseya CTO Paul Wong will discuss Kaseya's Linux Agent and Mobile Agent (for the iPhone). I've noted multiple times the convergence of open source with managed services, including:
- Canonical developing a managed services platform of sorts, called Landscape, for Ubuntu Linux desktops and servers.
- Kaseya's own channel partners have been writing code to manage Linux systems.
4. Mark's Big News?: Ok, I'll bite: Kaseya President Mark Sutherland is expected make a "Surprise Announcement" on May 28, according to this teaser video from Kaseya Senior Product Marketing Manager Chad Gniffke:
[youtube width="350" height="280"]http://www.youtube.com/watch?v=szxLreU85Ks&feature=player_embedded[/youtube]
Sutherland's session will focus on such topics as Kaseya 6 and Peer2Peer Connectivity. Other than on the event agenda, I don't see any mentions of Kaseya P2P Connectivity anywhere on the web.
I'm always wary when a vendor promises "big news." Will the news really be big? In this case, keep your eyes on Sutherland: Kaseya generally saves its larger company announcements for the annual user conference. And the company has been working on several major initiatives -- including 24x7 follow-the-Sun help desk support, SaaS and other offerings -- in recent months. Stay tuned. We'll be blogging live throughout the conference.
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