Managed Workplace from Level Platforms is a comprehensive next-generation remote monitoring and management (RMM) platform deployed by thousands of managed services providers (MSPs) globally. Our hybrid agentless cloud-based platform monitors and manages all local and cloud IT infrastructure and applications, including the full range of mobile devices, from a single unified web-based dashboard.

Powerful automation and collaboration features, combined with fully integrated NOC and Help Desk Services, help MSPs manage the entire IT user experience and seamlessly and economically scale their business by delivering new technology and competitive opportunities for their customers. Learn more at www.levelplatforms.com.

 Best Practices Monitoring and Alerting

  • Get up-and-running with 24/7 best practices monitoring, alerting and management with our extensive and growing library of hundreds of comprehensive policy modules for local IT infrastructure and cloud services
  • Use “Smart” Policy Modules and Policy Sets to activate monitoring based on preconfigured or customized rules, including a Basic Monitoring Policy Set to quickly deploy typical network monitoring (security applications, network devices, firewalls, etc.)
  • Persistent State Management leverages automatic monitoring and grouping functionality to implement automatic configuration models to enforce usage and security policies for end-users
 Managed Mobile Devices
  • Monitor and manage all major smartphones and tablets with iOS, Android, Blackberry and Windows Mobile operating systems
  • Remotely configure company or BYOD devices, track mobile device location, remotely lock and wipe lost devices, restrict access for visitors or former employees by automatically deploying new network access passwords
 Managed Print Services
  • Monitor, alert and report on printing and imaging assets, respond rapidly to alerts and warning messages, including device status, paper jams, and consumable supply replenishment issues (toner, paper, fusers, drums, staples and more)
 Cloud Services Monitoring and Management
  • Monitor and manage websites—including external e-commerce sites—as well as popular cloud services that involve redirects or track user sessions and have credential requirements, including Office 365 and Google Docs
Network Audits
  • Preconfigured Network Audit Policy Set collects all data required to complete a thorough Network Audit, reducing time-consuming manual configuration
  • Out-of-the box professional Network Audit reports demonstrate immediate value to customers and prospects by identifying pain points and security gaps
 Fully Integrated NOC and Help Desk Services
  • Managed Workplace policy modules and automation features ensure operational best practices and consistent, reliable performance
  • Every interaction with NOC or Help Desk is with qualified North America-based staff with extensive customer experience, including security-cleared staff as required
  • Fully customizable Support Assistant icon enhances your brand and allows end-users to initiate instant communication with the Help Desk
 Comprehensive Asset Management
  • Continually updated, accurate and automatic discovery of detailed network assets for all technologies including mobile devices
  • Easily identify obsolete, underutilized and stressed assets, optimize configurations and identify project opportunities
Deep Service Desk Integration and Collaboration
  • Best-in-market deep PSA and Service Desk integration allows seamless exchange, consolidation and escalation of case data
Contact us:  [email protected]
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