Former SAP CEO McDermott to Lead ServiceNow Upon John Donahoe’s Departure

… tiers: global elite, elite, premier, specialist and registered.

CDI’s Huber welcomed that new program.

“We hope to see a commitment to provide visibility and access to the product management teams so that we can provide valuable customer feedback and insights from the field that will influence product road maps, and get early access to upcoming releases and enablement content so that we are able to implement and support new releases immediately,” Huber said, when asked what he’d like to see from McDermott.

On last night’s call, McDermott signaled that he’d like to grow ServiceNow’s total addressable market (TAM), where he sees potential for growing revenues and margins. ServiceNow targets enterprises and service providers with more than 5,000 seats. McDermott said he’d like to push into midsize organizations with fewer seats, which he said included growing the partner base.

“The team has done a great job here of expanding the ecosystem,” McDermott said. “But if you look at the ecosystem, and the relationships that I have in the ecosystem, there may be a value play here or there with some of the partners, not just the biggest ones, but also the midsize ones around the world.”