Kaseya® is the leading provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success.
To be successful in today’s marketplace, an MSP needs more than a solution with basic remote control. You need a fast, modern, complete technician interface that goes beyond offering basic remote control and enables you to control machines from anywhere.
Today’s MSPs face a host of challenges when it comes to attracting new customers or finding new revenue streams to grow revenue from their current base. And with competitors also looking to grow their base, they need to think beyond the basic needs of current clients.
Keeping operating systems and third-party software current is a vital step in ensuring your infrastructure is performing optimally and securely. For MSPs, this means keeping customers’ systems patched and up to date. With increasingly vicious ransomware attacks like WannaCry and Petya on the rise, this is more important than eve
Professional services automation (PSA) poses a bit of a dilemma for many MSPs. While the functionality that a PSA tool provides may not contribute directly to revenue generation, it is vital to your business’ success. If you cannot accomplish back-office tasks like billing, project management and CRM, your organization cannot grow or even remain a going concern.
When a Microsoft outage in early March took down a host of cloud-based services, the impact on users ranged from inconvenience to hampered productivity. For many managed service providers, the outage meant fielding calls from customers unsure of why they were suddenly unable to access the applications they rely on to operate their businesses.
MSPs have largely leveled the playing field for SMBs, enabling these organizations to deliver an optimal customer experience and service users as handily as their larger counterparts. But underpinning this success is a plethora of customer data that must be securely captured, stored and accessed.
Now that you’re back from the holiday season, it’s important to take a breath before you dive into your 2017 to-do list. Take some time to look back on what worked and what didn’t work last year, then, using that insight, develop a 2017 strategic plan or blueprint.
There are many fundamentals of being a successful managed service provider. You need a solid service, which is scalable, efficient, and lucrative. You have to be able to sell that service to customers. And last, you need to be able to keep those existing customers when it comes time to renew the contract. In this new whitepaper you will learn how to price, market and sell your managed services offerings. Read more now!
This annual IT survey demonstrates visibility into the types – and portfolios – of IT services that MSPs deliver to clients, including managed services offered by a wide range of MSPs from the many small providers to some of the largest and most progressive MSPs in the market today. Read more now.
There are many factors driving the increasing complexity of IT today. The rapid adoption of cloud computing, big data and mobile device proliferation are making it harder for organizations to get their hands around IT. As a result IT managers, whether they are a part of an enterprise IT organization or a MSP, need new ways to effectively and efficiently manage and secure the environment, and ensure IT service and business success.