Cloud adoption and cloud-based file sharing are becoming increasingly popular among the general public and private use of cloud services within organizations is causing concern among CIOs. Unfortunately, IT organizations are having a hard time keeping up. According to an article from Business Cloud News, a recent survey conducted by Fruition Partners of 100 UK CIOs found that 84 percent believe cloud adoption reduces their organization’s control over IT.
However, it isn’t the cloud itself that is causing organizations to feel a lack of control. The cause of most CIOs anxiety comes from Shadow IT.
About nine in ten believe unsanctioned use of cloud services has created long-term security risks. This is troubling to CIOs because it can lead to information leaks or other data security breaches. About 60 percent of respondents said there is an increasing culture of shadow IT in their organizations. On top of that, 79 percent of CIOs believe that there are cloud services in use that their IT department is not aware of.
The reason is, employees are aware of the benefits of cloud technologies and companies that don’t offer these services leave themselves vulnerable to shadow IT.
The solution to regaining control over IT is relatively simple, enterprises need to adopt newer technologies and services so their employees don’t feel the need to use outside sources. As an MSP, you should talk to the organizations and ask the employees what applications they use most often, and then figure out how to provide or integrate those services so that the IT department can keep an eye on it.
If employees had a company-wide, cloud-based file sharing service they could use just as easily as Dropbox then they would use it, and IT would have no worries that the information wasn’t secure and in their control.
For MSPs the problem in having enterprises adopt new technologies doesn’t come from trying to convince the CIOs, but from the CIOs trying to convince their constituents. 78 percent of respondents stated that the rest of the business frequently does not seek their advice when it comes to the implementation of public cloud services. To make matters even worse, almost half of the CIOs surveyed believe that their employees are evading their own IT department and going straight to cloud service providers for application support.
In order to avoid this internal side-stepping of IT regulations, enterprises are better off adopting the services their employees want and it is the job of the MSP and the CIO together to convince businesses of this. The MSP should try to conduct a meeting with more than just CIOs in order to pitch their services, if not then as the data has shown, the CIO’s peers will just ignore their advice and keep allowing the potentially dangerous use of Shadow IT to continue.