Top 15 Channel Manager Sherrie Hiller, TelePacific Communications
Years in position: 7
Years in channel: 15
Main channel goal: “The goal I have is to make sure all the agents I work with feel that they could not get better support from any other carrier. I do my best to fill in any gaps so they feel like they are dealing with family rather than just another company. I want them to feel that I care just as must about the customer and their needs and they do. If I accomplish that, then I have done a good job.”
Biggest challenge: “The biggest challenge is having enough time to meet everyone’s needs. It is a complicated balancing act that I continue to try to perfect. I guess we are never satisfied, and we always try to continue to be more skilled at our craft.”
What traits do you exhibit that you think make a top channel manager? “Can you say multitask? I think a good channel manager has to listen first and understand that agents are their customers. If we hear what the needs of the agent and the customer are, then we can move forward accordingly. I do everything in my power to make sure I am as easy to do business with as possible.”
Furthest she’s been from home: Australia.
What agents say about Sherrie:
“Sherrie is highly professional in her approach. She is extremely responsive and detailed to all of our requests for corporate support. She always has a positive attitude and, in a majority of cases, makes suggestions on possibilities to help secure our business.”
— Jack Jecker, COO, Wolf Communications Management Inc.
“I’ve known Sherrie for many years and have always enjoyed her friendship and her overwhelming desire to help me. Whenever I call her, she always answers the phone ready to help with whatever my needs are. She always goes the extra mile to make sure I fully understand the solution and quickly provides me with all of the best options.”
— Spencer Dinsmoor, CEO, Interlink Telco LLC
