Top 15 Channel Manager Shannon Martin, TMC Communications
Years in position: 8
Years in channel: 8
Main channel goal: “My main goal is to always deliver the very best service possible to our agents. It’s important that the agent is successful, as it’s a direct link to my own success.”
Biggest challenge: “As a reseller, we’ve experienced some of our large underlying carriers making changes in their policies, products and service delivery procedures that can lead to a variety of challenges. However, in the eight years of working for TMC, I’m still incredibly impressed with our ability to face the challenges head on. We take those types of challenges on so that our agents don’t have to. That’s what continues to drive agents to do business with TMC.”
What traits do you exhibit that you think make a top channel manager? “I will always do the best job possible, and I’ve had the pleasure of developing great relationships with the agents I’ve worked with over the years. I sincerely appreciate the recognition for this.”
Special pet: A white, six-pound Maltese, Maggie.
What agents say about Shannon:
“Shannon is as classy and professional as they come. She’s very knowledgeable about her products, attentive, efficient, caring and a true advocate for the agents. Congratulations Shannon on a job well done!”
— Cindi Moya, President, Cimple Solutions
“As a master agent representing more than 30 carriers, Advoda has the opportunity to work with many channel managers on a daily basis. Shannon is among our top representatives because of her incredible responsiveness and creativity. She has a knack for thinking outside the box and her proactive approach helps us put progressive solutions in front of our clients. The bottom line is that she helps us close more business. We are pleased to recognize Shannon Martin for going above and beyond every day.”
— Hilary Fox, Vice President, Advoda Communications
