Title: Senior Channel Manager

Years in position: 7

Years in channel: 7

Main channel goal: “To consistently provide my partners and their clients the best support, fastest response time, phenomenal pricing, superior solutions, concise proposals and exceptional service; to make it ‘easy’ to do business with One Communications; to continue to build great relationships with partners and build our program; to continue to drive revenue and exceed goals via our current partners and through new partners.”

Biggest challenge: “Finding enough time in the day to accomplish all I want to accomplish.”

What traits do you exhibit that you think make a top channel manager? “Dedication, consistency, knowledge, fast response time, motivation, problem-solving, ability to build, develop and maintain great relationships with partners and clients.”

Favorite board game: Mousetrap.

What agents say about Ryan:

“[I am]very new to the industry (1.5 years), [and] Ryan Burke has made my transition into the telecom world a lot easier than any other! Ryan has made himself available to me almost ridiculously. He also had a huge part in my training of becoming a network specialist at Tele-Solutions Inc. I had no idea what a POTS line or a PRI was, and Ryan really took the time for me to help out with the endless acronyms and telecom jargon that seemed to me, at that time, a foreign language. This was never part of his job description to take me on as a project, but Ryan is just the person who goes the extra mile.”

— Faith Fabrizio Dailey, Network Specialist, Tele-Solutions Inc.

“Ryan Burke cares about the customer more than any other channel manager that I have worked with. He realizes the importance of a good, old-fashioned, hands-on relationship with the client. … I have been in this industry since 1987, and it is channel managers like Ryan that give me every opportunity to keep my clients reassured that they made the correct decision by partnering with One Communications.”

— Cynthia Danella-Ricci, Agent, Utilitel Solutions