https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Industry Honors


Shutterstock

Voxbone SIP

Google, Zoom, Microsoft, Cisco Gold Medalists in UCaaS Software Awards

  • Written by Edward Gately
  • January 14, 2022
Users had great things to say about the four UCaaS vendors.

SoftwareReviews has named Google, Zoom, Microsoft and Cisco gold medalists in its 2022 UCaaS Software Data Quadrant Awards.

Thomas Randall is senior research analyst at Info-Tech Research Group.

Info-Tech Research Group's Thomas Randall

Info-Tech Research Group’s Thomas Randall

“Communications and collaboration technologies are increasingly entwining with customer experience platforms,” he said. “This evolution gives staff the benefit of monitoring and keeping track of customer journeys, lead generation and loyalty management without leaving their single pane of glass.”

Looking for more? We recently compiled a list of 20 top UCaaS providers offering products and services via channel partners.

The best UCaaS vendors recognized by SoftwareReviews have received high scores on the organization’s emotional footprint diamond. It’s based on verified survey data collected from real end-users.

Net Emotional Footprint

The net emotional footprint (NEF) of each software vendor is a result of aggregated emotional response ratings across the areas of service, negotiation, product impact, conflict resolution, strategy and innovation. The NEF is an indicator of overall user sentiment toward the vendor and its product from the software user’s point of view.

The 2022 UCaaS software gold medalists are as follows:

  • Google Voice, +94 NEF, is ” loved by its customers for its exceptional features.”
  • Zoom Phone, +91 NEF, “exceeded user expectations for their smooth implementation process and strategy.”
  • Microsoft Teams, +86 NEF, ranked “strongly for web and desktop conferencing.”·
  • Cisco Webex Calling, +85 NEF, scored high for including audio transcription services.

“Customers are benefiting from organizations that have fast access to information, as it can offer better issue resolution and provides personalized interactions,” Randall said. “UCaaS vendors moving in line with this trend will push ahead of their competitors, with SoftwareReviews’ UCaaS data quadrant reflecting the current state of this shifting marketspace. Major players in this space are all positioned as market leaders and are investing heavily in their customer experience solutions.”

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Edward Gately or connect with him on LinkedIn.
Tags: Agents Best Practices Channel Chatter Cloud Industry Honors Strategy Telephony/UC/Collaboration

Most Recent


  • Juniper Networks Madrid event 2023 Day 2
    Juniper Networks Shows ‘Swagger’ with Ambitious Growth Strategy
    Are we up for the challenge? You’re damn right we are," said Juniper CEO Rami Rahim.
  • Cloud raining money
    Cox Bolsters AWS, Azure Chops in Logicworks Buy
    Cox looks to combine Logicworks with RapidScale, which it acquired in 2018.
  • Revamping
    4 Signs You Need to Revamp Your Channel Partner Program
    Flexible partner programs are key to accommodate different business models, maximize opportunity and balance costs.
  • ThreatLocker Zero Trust World Day 2 2023 Feature
    Zero Trust World 2023: ThreatLocker Unleashes Ops Threat-Detection Tool
    ThreatLocker also will be rolling out a new portal.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Trophy
    2021 Channel Partner Awards: Ingram Micro, Telarus, Microsoft, More
  • CP Expo Award from TSNN
    Channel Partners Conference & Expo Wins Best of Innovation Award
  • sd-wan
    New SD-WAN Leaderboard: Cisco, Fortinet, HPE, VMware
  • MSP 501 Awards CP Expo 2021 Video Still
    Video: MSP 501 Awards Gala at the Channel Partners Conference & Expo

Upcoming Events

View all

Channel Partners Conference & Expo

May 1, 2023 - May 4, 2023

Channel Partners Europe

June 13, 2023 - June 14, 2023

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Galleries

View all

Juniper Networks Shows ‘Swagger’ with Ambitious Growth Strategy

February 3, 2023

Zero Trust World 2023: ThreatLocker Unleashes Ops Threat-Detection Tool

February 2, 2023

Telecom-IT Layoff Tracker 2023: Cisco, RingCentral, Microsoft, 8×8, Sophos, More

February 2, 2023

Industry Perspectives

View all

How to Break Through the Growth Ceiling

February 1, 2023

5 Things to Look for in a UC Partner

January 31, 2023

The Benefits of Hiring an Investment Bank

January 30, 2023

Webinars

View all

Next-Generation MSP Platform: The Building Blocks for Your Business

February 15, 2023

How To Boost Your Business With White-Label UCaaS

February 28, 2023

Security Secrets of the MSP 501: How to Be a Cyber Leader in 2023

December 15, 2022
  • 1

White Papers

View all

6 UCaaS Reseller Challenges and How Real World Businesses Solved Them

February 1, 2023

Frost Radar: North American UCaaS Market, 2022

February 1, 2023

The Complete Guide to White-Label UCaaS for Reseller Success

February 1, 2023

Channel Futures TV

View all

Coffee with Craig and James Episode 117: Cato Networks, Video Killed the Podcast Stars

Retired Astronaut Capt. Scott Kelly Previews His CP Expo Keynote

December 21, 2022

Fusion Connect Eyes Future with Intrado UC, Managed Network Customers

September 23, 2022

RingCentral Focused on Hybrid Work, Microsoft Teams, Other Integrations

September 23, 2022

Twitter

ChannelFutures

Read about @coxbusiness' acquisition of @Logicworks. dlvr.it/Shty4t https://t.co/3MaKai6SVr

February 3, 2023
ChannelFutures

Where in the world are the top MSPs?? Take a look at the infographic breakdown of 2022 #MSP501 winners by region >>… twitter.com/i/web/status/1…

February 3, 2023
ChannelFutures

.@SovosCompliance offers tips for how and when to revamp #partnerplans. dlvr.it/ShtDgv https://t.co/vPzajXnjee

February 3, 2023
ChannelFutures

Day 2 of #ZTW: @ThreatLocker unveils new Ops threat detection tool. dlvr.it/Shs93Y https://t.co/dAnj6IUiF2

February 3, 2023
ChannelFutures

.@broadvoice appoints a channel vet as new program leader. Before joining the company, he had risen through the ran… twitter.com/i/web/status/1…

February 2, 2023
ChannelFutures

More activity over at @Pax8 (which just hired @RobTRae): the #cloud marketplace firm has purchased @BamBoomCloud.… twitter.com/i/web/status/1…

February 2, 2023
ChannelFutures

.@SamsungMobile launches #GalaxyS23 phones, new #GalaxyBook3Ultra at Samsung Unpacked. dlvr.it/ShrW8G https://t.co/DloltwdMsE

February 2, 2023
ChannelFutures

The new partnership between Channel Futures and @ITExchangeNet is poised to benefit the partner community.… twitter.com/i/web/status/1…

February 2, 2023

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X