Whaleback to Launch New Website, Contact Center

Whaleback Systems, Inc. is pushing beyond its new cloud-based managed services to expand its market reach. The company, best known for its managed VoIP service, will introduce its contact center and redesigned website at the end of August 2011, according to Karil Reibold, CEO of Whaleback Systems.

"The contact center is an expansion of our existing product and will be integrated with our phone service," said Reibold. "We have six beta users right now and they love it. We've also put it in front of our channel partners and they've said there's nothing in the market like it."

There's a one-time contact center license fee of $49.95 per user. Whaleback's clients, which range in size from 15 to 500 employees, can add users to the contact center one at a time if they choose to.

The Whaleback contact center will be introduced in tandem with the company's newly redesigned website, which Reibold said will be much more user friendly. On the business side, Reibold continues to sound upbeat about Whaleback's strategy. "We have a very low churn rate and a very predictable revenue model," Reibold said. "We've been growing pretty consistently and we expect that to continue."

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