MSPs: From Cloud Services Depot to Live Virtual Help Desk?

Cloud Services Depot has apparently shifted its existing NOC (network operations center) and help desk businesses to Live Virtual Help Desk (LVHD). Are you an MSP seeking info about the transition? LVHD President and CEO Dan Sturgill (dan.sturgill [at] livevhd.com) is available to answer inquiries.

Some industry chatter suggests this is a merger between the two companies. I think that rumor is false. I do believe Live Virtual Help Desk is working to support Cloud Services Depot's existing NOC and help desk clientele. But there are some challenges at the moment. An example: MSPs that leverage Cloud Services Depot say their integration with PSA tools is broken, and it's impossible to update tickets.

Cloud Services Depot also has a NOC relationship with GFI Software, but I don't think it's a major engagement, and I don't think there is any potential material impact on GFI Software or its partners.

I have sent Cloud Services Depot an email asking for an update on their business but have not heard back.

Meanwhile, Live Virtual Help Desk has been in and around the MSP market for several years now. The company's most recent partnership involves N-able Technologies, the remote monitoring and management (RMM) software provider.

If more information becomes available MSPmentor will update this blog entry.

 

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