ManageEngine Intros Voice-enabled iPhone App for IT Help Desks

ManageEngine Intros Voice-enabled iPhone App for IT Help Desks

ManageEngine has launched a voice-enabled iPhone app for its IT help desk platform, which is called ServiceDesk Plus. Additional operating system support is forthcoming. Mobile World Congress 2013 attendees will be the first to preview the new app. Here's the scoop.

The ServiceDesk Plus voice-enabled iPhone app was designed to incorporate speech recognition technology to assist IT professionals with managing the entire lifecycle of help desk incidents. IT service desk technicians are often glued to the computer screen, troubleshooting, and emailing end-users. Like a growing number of IT help desk offerings, the new iPhone app enables MSPs to handle trouble tickets from anywhere, anytime.

The app leverages speech recognition technology from Nuance Communications Inc.. MSPs can dictate tickets, edit tickets, reply to tickets, assign/reassign tickets, and close tickets.

"Think of this as Siri for the help desk," said ManageEngine President Raj Sabhlok. "The ServiceDesk Plus voice-enabled iPhone app delivers groundbreaking new functionality that nobody else is offering for the IT help desk. Our new iPhone app is going to change the way people think about operating their help desk, and it’s going to make IT technicians’ lives simpler, faster, more satisfying and more productive."

The voice-enabled iPhone app for ServiceDesk Plus will be available in the Apple App Store free of charge with ServiceDesk Plus by early March 2013

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