Add CloudNoc and iGlass Networks to the list of companies focused on scalable network operations centers (NOCs). It looks like iGlass is working through channel partners -- similar in some ways to Continuum Managed Services, Live Virtual Help Desk and NetEnrich. But so far it looks like CloudNoc will be selling directly to end customers -- though I don't know for sure. Here's the update.
CloudNoc appears to be a startup, launched by CEO and CTO Pavel Pragin, a veteran of RightScale (cloud management), SolutionSet and Zmanda (which Carbonite recently acquired). According to his LinkedIn profile, Pragin says CloudNoc offers "centralized services that combine a fully integrated monitoring and help-desk system with top-notch systems engineers to provide clients with unprecedented value – monitoring, 24/7 NOC, operations and fully managed infrastructure solutions at minimal costs."
Pragin and I have traded email over LinkedIn, and I hope to gather more details about CloudNoc's strategy soon.
iGlass Networks, meanwhile, surfaced on our sister site Talkin' Cloud a few days ago. When I blogged about emerging cloud monitoring tools, a reader mentioned iGlass as an open I had overlooked. More than a cloud monitoring tool, iGlass positions itself for network monitoring, NOC and network performance management for small business customers, corporate IT and service providers (cable, telecom, MSPs, etc.).
I believe David Nizen is VP of business development for NOC solutions at iGlass. I'm trying to track him down to hear how the company plans to position itself for 2013.
Bigger PictureOverall, the NOC and IT service desk markets remain in growth mode. Earlier this week Support.com announced a range of offerings for MSPs. And in recent weeks, N-able Technologies partnered up with Live Virtual Help Desk.
For MSPs, the ultimate questions include:
- Whether to retain or outsource their NOC and help desk services.
- If the MSP retains the services in-house, they need to decide which IT management platforms to leverage.
- If the MSP outsources the services, they need to find a trusted full-blown NOC service provider that can proactively monitor customer systems on their behalf.