Cisco, Microsoft and Zoom for the first time made the top 10 in the latest Omdia UCaaS Scorecard of North America providers.

The 13th annual scorecard determines which service providers lead the market for UCaaS. In addition, Omdia, which shares a parent company – Informa – with Channel Futures, says these providers are in the best position to succeed long-term. That’s based on a set of criteria including financial stability, market-share momentum, service development and customer reviews.

Diane Myers, Omdia’s chief analyst of enterprise collaboration, compiled the Omdia UCaaS scorecard (registration required). She said over the past 11 years, UCaaS providers have been consolidating at a slow and steady pace.

Omdia’s Diane Myers

“However, despite the mergers and acquisitions, there are still a large number of providers in the region, including traditional premises-based private branch exchange (PBX) and unified communications (UC) vendors, pure plays, incumbent operators, cable multiple system operators (MSOs), competitive local exchange carriers (CLECs), internet service providers (ISPs), and systems integrators,” she said.

At the end of 2020, the providers making the cut each had more than 875,000 UCaaS seats. That includes more than 3 million at the high end. Moreover, a number of providers that didn’t make the cut have an installed base of 300,000-850,000 seats.

“Consolidation continues with each passing year,” Myers said. “But the market still cannot sustain the large number of providers long term. So we will see further consolidation or providers closing down.”

Investigate our slideshow above to see who Omdia put in its top 10. Then be sure to go in-depth with the numbers and reasoning behind the rankings on the Omdia site.