Welcome New Profitable Opportunities with Automation

Are your techs weighed down with tedious, repetitive tasks?  For a developing managed service provider (MSP), balancing routine procedures with more fruitful services makes all the difference to profitability. Time is limited. To be able to keep up with the demands of the field, your business must be efficient.  Save time and resources by automating easy tasks to open up tremendous opportunity for your business. To drive profitability and efficiently utilize your talented team, automation is the solution.

Remote monitoring and management (RMM) platforms, like LabTech, allow you to automate any repetitive IT process imaginable. Empower your technicians to tackle more lucrative projects, while LabTech takes care of the time-consuming, monotonous tasks for you.

Add Remote Control for Additional Benefit

Instead of wasting time driving to your clients and disrupting their productivity, you can harness the power of remote control to execute work right from your technicians’ desks. With LabTech’s dynamic remote control solution, ScreenConnect, your technicians can troubleshoot issues with agility, update vital software and evaluate systems–all without disrupting your clients’ work.

Increased Efficiency with Best-In-Class Integration

Ensure every minute of billable time is documented with seamless integration between your RMM tool and business management solution. No time slips through the cracks, and everything is captured accurately. With the seamless integration between LabTech and ConnectWise, gain access to project history, client information and much more to give your technicians a 360° view. Know exactly what needs to be done, what has been done already, and have the power to predict issues before they occur.

Integration benefits:

1. Increased productivity and profitability
2. Outstanding customer service that is sure to impress
3. Accurate tracking of billable time
4. Sound adherence to service level agreements (SLAs)

What Automation Means for Your Business

Automation sets up a win-win situation. Your team can put energy toward more exciting and lucrative projects, without having to worry about tedious maintenance tasks. Additionally, your clients are covered by fast and efficient automated scripts that constantly check and fix errors, apply updates and more, without inconveniencing your clients.

Get ahead of the game!  Discover new opportunities when you implement automation into your business process. Enjoy the benefits of increased accuracy, cost effectiveness, and scalability. Download the Automation 101 eBook to learn what to look for when evaluating automation solutions to add to your business.

Kevin Gibson is Senior Product Manager & Evangelist, LabTech Software. Kevin’s deep understanding of the IT services space includes more than 17 years’ experience developing and managing enterprise information systems, including four years overseeing service and product development for a managed service provider (MSP) in the metro Atlanta area. In his current role, Kevin is responsible for driving key LabTech technologies, including availability management, LabTech Ignite, professional services automation (PSA) and the ConnectWise Business Suite integrations. As a member of the LabTech Actuators, Kevin joins the ranks of other IT service industry thought leaders who are tasked with developing and sharing best practices and industry foresight to ensure IT service providers and MSPs worldwide have the resources they need to improve efficiency, increase productivity and achieve overall business growth. Guest blogs such as this one are published monthly and are part of MSPmentor’s annual platinum sponsorship.