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 Channel Futures

From the Industry


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Sponsor Content

Shared responsibility

Understanding the Shared Responsibility Model

  • Written by Datto Guest Blogger
  • October 9, 2020
Here’s what your clients need to know about Microsoft’s Shared Responsibility Model.

Education is a critical component of your role as a managed service provider (MSP). Your client base, typically small and midsize businesses (SMBs), aren’t often aware of IT trends, risks, policies, etc. As advisors in all things technology–including the issue of shared responsibility–you are responsible for keeping your clients in the know.

Datto’s latest research indicates that MSPs are migrating clients to Microsoft 365 SaaS applications at a rapid rate. Respondents to our annual State of the MSP survey said cloud migration was a top business driver for 2020, and that the COVID-19 pandemic only increased demand for SaaS apps. Sixty-two percent said their clients are currently using Microsoft 365 cloud services, and they expect that 70% will be using them within two years.

As more businesses migrate their data and business operations to the cloud, one piece of education many MSPs find they need to iterate to their clients is the need for third-party backup. Often, businesses using software-as-as-service (SaaS) solutions like Microsoft 365 or G Suite assume that the SaaS provider is responsible for their data security, but that’s not always the case. Just recently, Microsoft was faced with outages that impacted businesses all over the globe.

Data stored in the cloud is still susceptible to cyberattacks, human error and malicious deletions. When those incidents happen, it’s end users’ responsibility to recover their data, making it essential for businesses to understand who is responsible for data loss in different scenarios.

Under the Microsoft Shared Responsibility Model, the following holds:

The SaaS provider protects data against:

  • Service interruptions due to hardware or software failure
  • Loss of service due to natural disaster or power outage

Users must protect data against:

  • Accidental deletion
  • Hackers, ransomware attacks, other malware
  • Malicious insiders

If you have clients on cloud productivity apps or plan to migrate them soon, it is essential to communicate the need for SaaS backup—to reduce risk to their business and yours. That’s why some MSPs bundle SaaS protection with Microsoft services. In other words, it’s not a separate line item. If MSPs deliver Microsoft services, backup is bundled with it and built into their fee. It’s an approach worth considering, and can even be a margin-building opportunity.

Visit Datto’s website, download our infographic on the Shared Responsibility Model, and share it with your clients to educate them on how shared responsibility could impact their business and the importance of having SaaS Protection.

This guest blog is part of a Channel Futures sponsorship.

 

Tags: MSPs Business Models Cloud From the Industry Intelligence Security Datto Sponsor Content

Related


  • SaaS
    Tactics for Selling SaaS Backup
    Here are three ways every MSP can portray the value of SaaS Backup to their customers.
  • Phishing attacks
    How to Recognize and Protect Against Phishing Attacks
    When it comes to preventing phishing attacks and other cybersecurity attacks, education is critical.
  • BCDR
    How MSPs Can Sell the Value of a BCDR Solution
    To nail the BCDR pitch, MSPs must take the time to nurture their customers and prospects with educational content.
  • Work from home
    MSPs & RMM: The Importance of Remote Client Support
    RMM can help organizations manage remote client support in today’s changeable business climate.

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