The Secret to Managing a Multisite Technology Deployment—and Living to Tell About It
Any technology reseller attempting to grow its customer base faces tough competition. You struggle with how to distinguish your business from rivals. Maybe you are considering expanding your hardware and software business to include professional services.
Any technology reseller attempting to grow its customer base faces tough competition. You struggle with how to distinguish your business from the competition. Maybe you are considering expanding your hardware and software business to include professional services.
Think about it: You may have already had some success with installations on a small scale and want to try landing some larger customers. Or, maybe through a merger or acquisition, a longtime customer now has multiple locations across the region or even nationally.
What Do You Do?
Even though you may have proven your success at a single site or even multiple sites, you realize that you don’t have the bandwidth to perform day after day at an expanded level. You may not have the systems, processes or personnel in place to handle a job that large. And you realize your reputation is on the line.
Being contracted to roll out any number of technologies—including IP security cameras, wireless networks, digital signage or POS systems—across dozens, hundreds or thousands of locations in a short time frame is challenging for even the best organizations.
What’s the Secret?
If you’ve ever passed on large opportunities because you didn’t have sufficient labor for onsite visits or the project management staff to handle them, there is an answer for you. Ingram Micro Deployment Services are helping businesses like yours to manage multisite and national rollout projects. Through a managed virtual workforce your business can respond to a customer’s project requirements regardless of skill set, location, platform, manufacturer or industry.
With more than 20,000 independent technicians across the United States and Canada, they can supplement your experienced field team to help you compete on projects outside your local area. You can let their Project Management Office (PMO) take full responsibility for the project and serve as a single point of contact to the customer during the entire process. They can schedule staff technicians and each location, handle site escalations, and review and archive all the documentation. You and your customer will have access to their online project tracking tool, which contains all details—including site schedules, work orders, completion photos and site-specific notes for quick and easy reference. You can even get automated email notifications with all the updates.
What’s in It for You?
Multisite deployments require a higher level of project management to deal with the day-to-day roadblocks that crop up while managing local resources and end users across multiple sites. Skilled project managers are key in keeping lines of communication flowing while managing budget and time constraints. The ability to smoothly handle these large projects is crucial to both your and your customer’s reputation.
Ingram Micro Deployment Services can help your organization protect the solid reputation you’ve worked so hard to build, as well as add revenue to your bottom line, expand your nationwide footprint and become a trusted adviser to your customers.
Click here to learn more about Ingram Micro Professional Services.
Teresa Brunnerv is Marketing Manager, Ingram Micro Professional & Training Services. Guest blogs such as this one are published regularly and are part of The VAR Guy’s Business Acceleration InfoCenter.