Symantec Partner Management Console: One View to Manage All

Channel partners know that one of the most time-consuming parts of their business is spent on managing multiple deployments for their different customers. The arrival of cloud-based services has begun to change this, but it can still be a challenge to coordinate and manage implementations, especially as many of our partners continue to expand their portfolio of services. To streamline the process–and differentiate themselves from competing providers–Symantec has developed the Partner Management Console.

This innovative new tool reflects our commitment to providing channel partners with the best solutions and support currently available in the industry. The Partner Management Console is a web-based application designed to give partners the flexibility to manage customers from a single console as they deliver services to their customers. Designed for Symantec Backup Exec.cloud and Symantec Endpoint Protection Small Business Edition 2013, the Partner Management Console allows you to offer these Symantec.cloud services on their own or bundle them with your own value-added services, to streamline the management process and increase overall efficiency.

The Partner Management Console is an ideal tool for reducing overhead to maximize profitability and meet your business goals. It was also designed to be simple to use; by creating an account on Manage.SymantecCloud.com, you are on your way to securing a new customer trial or importing existing customers. You can customize the console based on your business model, deliver product trials or manage paid subscriptions–whatever you feel best meets the needs of your customers. When you join Symantec ExSP program, you can then add the license information into the console and bill customers based on usage–allowing them to ‘pay as they go’–nothing could be easier. If you manage their services, the Partner Management Console allows you to define the management and level of communication that best suits you and your customers. It also provides you with comprehensive visibility into your customer’s service status–whether on a trial, prepaid or pay as you go program–allowing you to log on and deploy agents on their behalf as well as make changes to the configuration, if needed.

The reporting capabilities of the Partner Management Console are both time-saving and extremely flexible. Reports can easily be generated and customized by leveraging your brand in a variety of formats and adapted to meet your needs and the needs of each individual customer. Customer service is also greatly improved by creating alert conditions for your customers, helping you address their service needs proactively and in a more timely manner.

The Partner Management Console is a step forward in our ongoing initiative to strengthen our relationship with our partners. By providing our partners increased flexibility in delivering and managing Symantec solutions, we feel that working together for our mutual success just got easier.

John Eldh is VP, channel sales, Americas, at Symantec Corp. Monthly guest blogs such as this one are part of Talkin' Cloud's annual platinum sponsorship.