https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • MSP 501 Rankings
    • NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Channel Futures 20: Top Tech Providers
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
    • Channel Leaders Lists
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • MSP 501 Rankings
    • NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Channel Futures 20: Top Tech Providers
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
    • Channel Leaders Lists
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

From the Industry


Running a New Age Help Desk

  • Written by ConnectWise Guest Blog 1
  • October 12, 2015
Millennials are taking over the workforce, and your help desk is no exception. Employees between 18 and 35 are the fastest-growing generation, well on their way to making up at least half of your employees.

Millennials are taking over the workforce, and your help desk is no exception. Employees between 18 and 35 are the fastest-growing generation, well on their way to making up at least half of your employees.

If that sounds scary, it shouldn’t. The truth is that the new wave of millennials could bring amazing things to your team and your business, as long as you put in a little effort to get to know how they think and how they like to work.

A little understanding goes a long way, and a well-understood millennial can help you create the kind of fun, engaging culture that ConnectWise has thrived on from day 1.

When They’re Happy, You’re Happy

Happy employees work harder and dedicate themselves more fully to the best interests of your help desk. For millennials, the key to contented staff is respecting their work-life balance. When these younger employees feel supported in their pursuit of a healthy personal life alongside their work life, they’ll work harder and you’ll see better results.

When your team is truly engaged in their work, whether millennials or not, they’re making a commitment to the quality of the entire department. Instead of coasting by on bare minimum work, these happy and supported team members feel a sense of belonging, which lowers your turnover rate and saves you time training new staff.

So how do you keep millennials engaged?

1.     Make Connections

Give your team opportunities to spend time together outside of work. When your staff can make connections and create a culture, they’ll work better together. Plan regular activities—think every quarter or so—that get them out of the office. It can be as simple as an off-site lunch or a group volunteer project.

2.     Be Grateful

A simple “thank you” for a job well done costs you nearly nothing, and for most employees it goes a long way to keep them dedicated to their work. Millennials in particular are looking for a job experience that keeps them fulfilled, so don’t forget to let them know you see their hard work. Call out jobs well done in team or department meetings, and find ways to recognize extra effort with gift cards, bonus work from home days.

3.     Listen Carefully

Every employee wants to be heard. Giving your team members the opportunity to make a positive impact by:

·       Including them in goal-setting and decision-making

·       Creating an innovation council for staff to vet ideas and present to leadership

·       Being dedicated to open communication so employees feel safe speaking up

4.     Be the Change

In the end, the right company culture starts with you. When you make core values a priority, even your new crop of millennials will be ready to help drive your success. Keep your company values visible with posters, email signatures and daily actions that embody what matters most.

Keep your culture at the forefront of job interviews and trainings, so that from the very first day you’re reinforcing a culture of engagement that keeps millennials, and the rest of your staff, plugged in to the success of your help desk.

How to Build a Better Help Desk

Learn how to build a winning help desk from the inside out.

Get Your eBook:

 

 

 

Andrew Reddie’s professional focus revolves around software implementation, consulting, process improvement, customer service, culture, and partner success.

He began his career at ConnectWise in May of 2007 as a Partner Support Consultant. Working diligently and focusing on partner needs, he guided partners as they implemented ConnectWise. During his time as a consultant, Andrew realized his passion was to lead a team that embodied the great ConnectWise culture.

He shifted his focus to leadership and colleague success, which turned out to be the winning formula to lead a successful team. He became a team lead and worked his way through the ranks to Support Manager and now Senior Support Manager.

Andrew has served as Senior Support Manager since January 2010. His goal has been to improve partners’ support experiences. Providing a friendly face and great customer service, he focuses on ensuring the culture of the ConnectWise Support team is a great one, because happy colleagues do great work.

Guest blogs such as this one are published monthly and are part of MSPmentor’s annual platinum sponsorship.
 
Tags: Agents Cloud Service Providers MSPs VARs/SIs From the Industry

Most Recent


  • Dell Apex
    Dell Technologies World: Dell Apex Expanded Across On-Premises, Cloud and Edge
    Dell expands Dell Apex as-a-service offerings to include cloud platforms, public cloud storage software, client devices and compute.
  • identity is increasingly valuable - and targeted
    Identity Is Increasingly Valuable - and Targeted
    The growing role of identity in cyberattacks is a key driver in the shift away from malware.
  • Gaining a Competitive Advantage through AV Managed Services
    Gaining a Competitive Advantage through AV Managed Services
    The need for smart, versatile audiovisual services that operate across multiple meeting room configurations is driving new investment.
  • How to Build an Organization That Attracts and Retains Talent
    Even if you can’t compete on salary or benefits, you can still connect with the talent community in an impactful way.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • 5G
    5G: Revolution or Evolution?
  • M&A
    Why All MSPs Need to Understand the M&A Landscape
  • hurricane season
    4 Things MSPs Should Consider When Prepping for Hurricane Season
  • zero-trust
    The Benefits of Zero-Trust Security over VPNs

Upcoming Events

View all

Channel Partners Europe

June 13, 2023 - June 14, 2023

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Channel Partners Conference & Expo

March 11, 2024 - March 14, 2024

Galleries

View all

Survey: Backups Are Prime Targets for Ransomware Attacks, Most Remain Exposed

May 26, 2023

Faces of the Partner: 6 New Tech Advisors Entering the Channel

May 26, 2023

Broadcom-VMware, Alibaba Cloud, Red Hat, Google Cloud: A Hefty Roundup

May 24, 2023

Industry Perspectives

View all

Dell Technologies World: Dell Apex Expanded Across On-Premises, Cloud and Edge

May 22, 2023

Identity Is Increasingly Valuable – and Targeted

May 18, 2023

Gaining a Competitive Advantage through AV Managed Services

May 10, 2023

Webinars

View all

From Problem to Profit: Mastering the Science of Selling Using Business Outcomes

May 9, 2023

Meet the 2023 Channel Futures Channel Influencers

April 13, 2023

DE&I Dialogue: How the Right DE&I Initiatives Can Propel Your Business

April 5, 2023

White Papers

View all

6 UCaaS Reseller Challenges and How Real World Businesses Solved Them

February 1, 2023

Frost Radar: North American UCaaS Market, 2022

February 1, 2023

The Complete Guide to White-Label UCaaS for Reseller Success

February 1, 2023

Channel Futures TV

View all

Coffee with Craig and James Episode No. 123: MartinWolf M&A Advisors, CP Expo Preview

UScellular Takes On Rivals with Partner Program Simplicity

April 21, 2023

OpenText Simplifying Deal Registration, Doubling Down on MDF

April 21, 2023

Everything-as-a-Service: CloudBlue Touts Critical Customer Transition

April 18, 2023

Twitter

ChannelFutures

Paul Green @msp_voice will help MSPs gain more #customers and #sales at @ChannelEurop June 13.… twitter.com/i/web/status/1…

May 26, 2023
ChannelFutures

.@coalesceIO unveils revamped partner program. #datatransformation dlvr.it/SphJm4 https://t.co/s7fYAVmFGD

May 26, 2023
ChannelFutures

.@Veeam #Ransomeware survey: backups are not adequately protected, 85% suffered at least 1 attack in past year… twitter.com/i/web/status/1…

May 26, 2023
ChannelFutures

.@MSPSummit call for speakers is open now through July 3. The theme for this year’s summit is “The New Style of Lea… twitter.com/i/web/status/1…

May 26, 2023
ChannelFutures

Channel Futures interviewed six individuals who started an agency in the last two years. dlvr.it/SpgV6l https://t.co/JXKhJcw31A

May 26, 2023
ChannelFutures

Channel Futures interviewed six individuals who started an agency in the last two years. dlvr.it/SpgTQg https://t.co/7eIp0XgwQ2

May 26, 2023
ChannelFutures

Channel Futures interviewed six individuals who started an agency in the last two years. dlvr.it/Spg7JZ https://t.co/ETaeFysCYO

May 26, 2023
ChannelFutures

.@VMware's CFO taking new job at @Workday, board member taking over CFO role. #cloud dlvr.it/SpdNND https://t.co/Nnb1ahZdNG

May 25, 2023

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X