https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2021 MSP 501 Application
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2021 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2021 MSP 501 Application
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2021 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
 Channel Futures

From the Industry


Remote Management Services: Find the Right Monitoring Tools

  • Written by Vikas Aggarwal 2
  • March 11, 2011
As businesses continue to focus in on their core competencies, streamline operations and ensure business continuity, the pressure and willingness to outsource a wide

As businesses continue to focus in on their core competencies, streamline operations and ensure business continuity, the pressure and willingness to outsource a wider range of IT functions is increasing. This trend is evident for organizations of all sizes, and presents a growing opportunity for both established service providers as well as new entrants looking to expand revenues through offering a variety of services related to remote IT infrastructure monitoring and assurance.

In a nutshell, these niche service offerings involve monitoring from a central NOC location, the performance of core IT infrastructure at remote sites and offices. The devices and applications being monitored are behind firewalls, and in most cases, NAT-enabled routers. For example, for a nominal monthly fee, a service provider may offer to monitor the execution of daily automated server back-up jobs, amongst other scheduled jobs, and then alert the customer in the event the back-up job did not execute properly. Additionally, the service may involve monitoring applications and servers, such as the mail server, through querying core performance metrics or executing ‘synthetic’ user transactions and monitoring their responses.

What to Look For

These types of service offerings are enabled through implementation of a comprehensive network performance monitoring and service management system by the service provider. Whatever solution is utilized, there are some key remote site capabilities that need to be available. The ability to gather metrics securely from behind a firewall is critical. What this means is that the monitoring solution has to include easily deployable and low-cost remote data-gathering components that are able to process traps/syslogs/eventlogs and execute scripts locally against monitored devices and applications within the secure remote network. The remote module has to be capable of pushing the data to an upstream event management system, and not require inbound requests.

Another challenge that service providers will have to deal with is that of customer networks having overlapping or duplicated IP ranges. If the customers are small businesses, it’s extremely likely that all are using some parts of the 192.168.x.x network. The monitoring solution has to account for this scenario, and uniquely identify customer-specific devices without requiring that businesses re-address their networks just so that they’ll be easier for the service provider to manage.

Remote site management offers a niche, but growing revenue opportunity for service providers. As you consider expanding your portfolio of services to include remote site management, make sure that the enabling technology is capable of dealing with the unique environment of distant offices and sites.

Vikas Aggarwal is CEO of Zyrion Inc., a leading provider of BSM and Network Performance Monitoring solutions. Monthly guest blogs such as this one are part of MSPmentor’s annual platinum sponsorship.

Tags: Cloud Service Providers Digital Service Providers MSPs VARs/SIs From the Industry

Related


  • XDR
    5 Ways XDR Can Improve Operational Efficiency for MSPs
    XDR collects and automatically correlates data across multiple security layers, which means threats are detected faster.
  • Multi-Cloud VMware
    Multi-Cloud: Strategy or Inevitable Outcome? (or both?)
    VMware’s approach to multi-cloud can help at any stage--wherever your business is at any given moment.
  • Backup vulnerability
    Backup Vulnerability: 4 Targets Hackers Might Utilize to Infiltrate Your Backup Solution
    Organizations should follow several best practices to address backup vulnerability.
  • Roaring 20s
    The “Roaring 20s” Are Coming
    2020 was a significant challenge, but the roaring 20s will come—thanks, in no small part, to partners.

3 comments

  1. Avatar Justin Crotty March 14, 2011 @ 4:11 pm
    Reply

    Tools do not equal service. Come learn how to escape the drudgery of tool management and, instead, deliver world-class SERVICES and exceptional value to your customers at high margins.

    http://www.netenrich.com

  2. Avatar Bryan Barrett July 28, 2011 @ 12:50 am
    Reply

    For ease of use, simplicity, out of the box functionality plus in-depth customization as required, I like GoToManage Monitoring

  3. Avatar Joe Panettieri July 28, 2011 @ 1:30 am
    Reply

    Hey Justin: I missed your comment when it first hit the site. In my mind tools are like instruments. You can debate forever which electric guitar is best. But the best guitar won’t help transform a poor musician into a good musician. Same story in the tool market.

    Bryan: Are you associated with GoToManage? Or an independent MSP? We always push those who write comments to disclose their company affiliations, that way readers can gather more informed insights from the comments.
    -jp

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • The Smart Money’s on a Staged Approach to Security Services Provision
  • Disaster Recovery Planning Includes Ensuring That Data Can Be Recovered
  • Tactical Threat Intelligence Has a Critical Place in a Layered Cybersecurity Strategy
  • How the SASE Model Helps Secure Remote Workers, Branch Offices

Galleries

View all

International Women’s Day & Tech: Move Beyond the Conversation

March 8, 2021

Industry Perspectives

View all

What is FirstNet–and What Are the Benefits for Channel Partners?

March 8, 2021

5 Ways XDR Can Improve Operational Efficiency for MSPs

March 4, 2021

Multi-Cloud: Strategy or Inevitable Outcome? (or both?)

March 3, 2021

Webinars

View all

A Partner’s Perspective on Channel Success in 2021

March 23, 2021

XDR and Why it Matters to MSPs

March 24, 2021

Top Security Trends Impacting Technology Security Providers In 2021

March 25, 2021
  • 1

White Papers

View all

Why Fortinet for my MSSP?

March 2, 2021

Small and Mid-Size Business Security: 4 Steps to Success

March 2, 2021

How SMBs Can Secure Endpoints and Remote Workers for the Long Haul

March 2, 2021

Upcoming Events

View all

Channel Partners Conference & Expo

November 1, 2021 - November 4, 2021

Videos and Fastchats

View all

FASTCHAT: How SOAR Eliminates Security Challenges and Elevates Service Provider Revenues

January 6, 2021

Happy Holidays from Channel Partners & Channel Futures!

December 21, 2020

FASTCHAT: How Old, Unpatched Technologies Are Creating New Security Threats for MSPs and Their Customers

December 3, 2020

Twitter

ChannelFutures

We celebrate #InternationalWomensDay by highlighting the important conversations and key statistics. @channelsmart… twitter.com/i/web/status/1…

March 9, 2021
ChannelFutures

A UK-based MSP got a lesson in grace when a post intended as a joke was mistaken for online bullying.… twitter.com/i/web/status/1…

March 9, 2021
ChannelFutures

Learn more about #FirstNet and partnering with @GetWirelessLLC. #LTE #firstresponders #connectivity #IoT… twitter.com/i/web/status/1…

March 8, 2021
ChannelFutures

Have you heard? @McAfee is selling its enterprise security business. And 75-year-old founder #JohnMcAfee faces deca… twitter.com/i/web/status/1…

March 8, 2021
ChannelFutures

Today we celebrate the achievements of women worldwide, and we are proud to give the rockstar women in the channel… twitter.com/i/web/status/1…

March 8, 2021
ChannelFutures

The list of #Accellion FTA breach victims keeps growing. Another bank joined the list over the weekend.… twitter.com/i/web/status/1…

March 8, 2021
ChannelFutures

Happy #InternationalWomensDay! The Channel Futures / @Channel_Online team is proud to support @AllianceofCW and… twitter.com/i/web/status/1…

March 8, 2021
ChannelFutures

#MSPs can help businesses deal with #cloudcomputing and #cybersecurity pain points, says @Dreamix_Ltd.… twitter.com/i/web/status/1…

March 8, 2021

MSSP Insider

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Channel Partners Online

Want more? Find more channel news and analysis on our sister site, Channel Partners.

Media Kit And Advertising

Want to reach our audience? Access our media kit

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Online
  • Channel Partners Events
  • MSP 501
  • MSSP Insider
  • IoT World Today
  • Webhostingtalk

WORKING WITH US

  • Contact
  • About us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X