https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2021 MSP 501 Application
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2021 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2021 MSP 501 Application
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2021 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
 Channel Futures

From the Industry


Sponsor Content

Swinging lightbulb

Microsoft’s Backup Miss is a Big Opportunity for MSPs

  • Written by Barracuda MSP Guest Blogger
  • September 23, 2019
Discussing Microsoft’s Windows Registry backup announcement presents an excellent segue to understanding your customers’ broader backup and recovery needs.

This past summer, Microsoft surprised several customers when the company revealed that it had not backed up the registry in Windows 10 since last October. The decision to turn off this feature was part of an effort to reduce the overall size of the platform.

Understandably, most users assumed backups were still occurring. Even though they weren’t receiving data transfer confirmations, there also weren’t any alerts from Microsoft telling them that there was anything wrong. The company has since published a support page explaining its decision.

The Windows Registry is a hierarchical database that stores low-level settings for Windows 10, as well as applications that have been set up to employ it. The registry also houses the kernel, device drivers, services, Security Accounts Manager and user interface configuration.

Previously, Windows 10 automatically performed regular Windows Registry backups. These backups could come in handy when restoring a previous version of the registry to fix a technical issue. Starting with Windows 10, version 1803, those backups won’t occur. Instead, users are supposed to use system restore points. Microsoft just disabled the backup feature, but those automatic backups can be re-initiated via the Registry Editor.

Although the Windows Registry issue may be a bit obscure for some of your clients, it presents an excellent opportunity to discuss the value of backup and recovery.

Starting the Backup Conversation

Conversations about backup and recovery are critical because most customers don’t think much about those processes. Worse, customers often assume that backups are happening automatically, or that they’re being handled by someone else–a service provider, a software vendor, a cloud provider.

Those assumptions pose a big challenge for MSPs because they leave clients vulnerable and make it harder to sell backup and recovery services. Even if a client was backing up its Windows Registry, it’s still beneficial to alert them to the problem and initiate a conversation about how much control they want to have over their backup and recovery activities.

In most cases, customers will be familiar with popular consumer backup services like those offered by Apple and Microsoft. But enterprise backup and recovery solutions need to be built around more specific business policies, which take into account data retention periods and encryption requirements, for example.

Your Windows Registry conversation can help open the door to broader discussions about automatic update policies and how those policies can be beneficial in the event of an outage, data breach or cyberattack.

For MSPs, a robust backup and recovery process makes it easier to help restore clients when problems arise. And, once clients see how quickly and efficiently they can recover data, the value of this process is simple to explain and demonstrate.

Additionally, encouraging customers to address both Windows Registry and other types of backup issues can help service providers avoid being thrown under the bus when an inevitable IT failure occurs. (While you’re at it, you can also help your clients turn those automatic Registry backups back on–if they need to–by following the instructions in this article.)

Serving as the proverbial canary in the coal mine when it comes to potential vulnerabilities caused by outside vendors also positions MSPs as trusted advisors. Microsoft may not be concerned about possible problems caused by the Windows Registry backup suspension, but you are. That level of concern can build confidence and goodwill with clients that can be converted into add-on business.

Chris Crellin is Senior Director of Product Management for Barracuda MSP, a provider of security and data protection solutions for managed services providers, where he is responsible for leading product strategy and management.

This guest blog is part of a Channel Futures sponsorship.

Tags: MSPs Best Practices Business of Security Data Centers From the Industry Intelligence MSSP Insider Barracuda MSP Sponsor Content

Related


  • SASE-Security
    SASE: The Key to Mitigating Business Transformation Risk
    MSPs can leverage SASE to help clients mitigate new cybersecurity risks as they embrace cloud technology.
  • security centric
    The Importance of Being Security-Centric
    Why security-centric MSPs will find success in 2021.
  • 2021 predictions
    Three 2021 Predictions that MSPs Can Bank On
    Among 2021 predictions, this one is almost guaranteed: Cloud, security, and training will remain key strategies for MSP success.
  • Cyberattacks
    A Baker’s Dozen of Cyberattacks
    The most successful cyberattacks are designed to bypass email gateway defenses using social engineering, fraud and other strategies.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Study Reveals Demand for Cloud Security Services
  • 5 Things MSPs Can Do to Mitigate the Economic Impact of COVID-19
  • Remote Security: It’s Not Just about Devices Anymore
  • Survey Results: Public Cloud Security Is a Top Customer Concern

Galleries

View all

From The Second City: How to Use Improv as a Business Tool

March 3, 2021

Industry Perspectives

View all

5 Ways XDR Can Improve Operational Efficiency for MSPs

March 4, 2021

Multi-Cloud: Strategy or Inevitable Outcome? (or both?)

March 3, 2021

Backup Vulnerability: 4 Targets Hackers Might Utilize to Infiltrate Your Backup Solution

March 2, 2021

Webinars

View all

A Partner’s Perspective on Channel Success in 2021

March 23, 2021

XDR and Why it Matters to MSPs

March 24, 2021

Top Security Trends Impacting Technology Security Providers In 2021

March 25, 2021

White Papers

View all

Why Fortinet for my MSSP?

March 2, 2021

Small and Mid-Size Business Security: 4 Steps to Success

March 2, 2021

How SMBs Can Secure Endpoints and Remote Workers for the Long Haul

March 2, 2021

Upcoming Events

View all

Channel Partners Conference & Expo

November 1, 2021 - November 4, 2021

Videos and Fastchats

View all

FASTCHAT: How SOAR Eliminates Security Challenges and Elevates Service Provider Revenues

January 6, 2021

Happy Holidays from Channel Partners & Channel Futures!

December 21, 2020

FASTCHAT: How Old, Unpatched Technologies Are Creating New Security Threats for MSPs and Their Customers

December 3, 2020

Twitter

ChannelFutures

.@okta acquiring rival @auth0 in $6.5 billion all-stock transaction. #security dlvr.it/Rtzwdp https://t.co/4LvHCJuwsR

March 4, 2021
ChannelFutures

.@MicrosoftTeams features are coming to @MSFTDynamics365, the company announced at @MS_Ignite. #MicrosoftIgnite… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

.@PreciselyData acquired by Clearlake Capital, @TAAssociates. #digitaltransformation dlvr.it/RtzbKg https://t.co/1rNYnTScxq

March 4, 2021
ChannelFutures

Thanks for attending #CPVirtual. Here's a Day 3 wrap and a look ahead to #CPExpo Homecoming in November!… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

.@Veeam announces six annual Impact Partner Awards, with @SHI_Intl, @LogicalisUS, more. #cloud… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

#XDR can improve operational efficiency for #MSPs. @TrendMicro #security #endpoint #AI #threatintelligence… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

.@IBM adds two senior execs to leadership team at infrastructure IT spinoff, NewCo. @IBMNews @IBMPartners… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

RT @ChannelEurope: Craving more #EMEA news? Get the latest headlines, insights and commentary in EMEA directly to your inbox. Subscribe to…

March 4, 2021

MSSP Insider

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Channel Partners Online

Want more? Find more channel news and analysis on our sister site, Channel Partners.

Media Kit And Advertising

Want to reach our audience? Access our media kit

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Online
  • Channel Partners Events
  • MSP 501
  • MSSP Insider
  • IoT World Today
  • Webhostingtalk

WORKING WITH US

  • Contact
  • About us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X