Keep Your Sanity And Customers With Mobile Cloud Technologies
Was The Who’s Pete Townsend predicting the smartphone revolution forty-years ago when he wrote the lyrics, “Out in the woods or in the city, it’s all the same to me…I’m going mobile?” Whether he truly a mystic or just looking for the words that fit the music, he was able to capture the spirit of today’s traveling workforce. A recent IDC survey found that 75 percent of the North American workforce identifies themselves as mobile workers; spending at least part of their day away from a corporate or “fixed” office environment.
Solution providers often get their share of road time, though managed and cloud services have shifted their reasons for making client site visits. With overall break-fix trips on the decline, proactive maintenance and sales opportunities make up a greater percentage of a VAR’s out of office time. Face-to-face conversations with clients and prospects are still a crucial contributor to an IT business’ growth—which is a key reason why mobility solution growth is so strong. For solution providers, a smartphone serves as a lifeline to their clients’ systems and allows them to offer effective operational support from any location. These mobility devices also provide managers and sales team members with access to the information they need to be successful; from customer contact information and financial status, to CRM applications and latest sales figures.
There are four fundamental reasons why business users value their cloud mobility solutions:
- Increased productivity: these applications provide access to a “virtual office,” allowing solution providers and other business owners to work effectively while on the road.
- On-demand access to critical data: the latest solutions offer users a secure way to access the information they need to make important business decisions—regardless of where they are or what time it is.
- Increased visibility: mobile applications can provide greater insight to daily operations, including processes that companies must follow to meet certain compliance requirements. That allows business owners to monitor critical systems and procedures, regardless of their location.
- Streamlined workflow: by simplifying the processes and interface for mobile devices, these solutions improve the overall user experience. That reduces the level of stress commonly associated with “life on the road.”
It’s no wonder the channel was an early adopter of the Blackberry, the iPhone, and the legions of Android devices that have come to market. They’re a tool for business success, reducing the complexity of thriving organizations while giving them access to better information and applications. That’s a reason why Intronis included a mobile application in our latest release.
With their iPhone or Android-based smart phone, approved users can use a number of Intronis management features. The mobile applications allows solution providers to access backup status and user contact information right from their mobile devices, enabling them to provide proactive support wherever they are. That includes the ability to access critical customer information and address system issues quickly and easily—safely and securely. The application even has a quick dial feature that contacts Intronis support, as well as an option to message clients directly to alert them of potential issues. Those characteristics reduce the time required to resolve customer and business concerns, at the convenience of solution providers and their authorized employees.
Mobile applications make life easier for all involved and—for Intronis partners—can reduce the time and expense of managing client online backup and recovery. That creates a true advantage for solution providers, letting them maintain control of key business operations while spending more time with clients and prospects. Sounds like a winning combination, even for those who aren’t fans of classic rock.