SaaS data requires backup just like local data. Many believe that because Office 365 data is in the cloud, it is automatically protected. This is only half true. Microsoft has built-in redundancy to prevent customer data loss on its end. However, Microsoft doesn’t make any guarantees about restoring Office 365 data that was accidentally deleted or corrupted. In fact, Microsoft recommends third-party backup for day-to-day operational recoveries.

OneDrive is not backup. Relying on file sync and share tools like Microsoft OneDrive as a form of backup can result in data loss. Here’s why: If a file is deleted or corrupted, FSS automatically syncs that change with the secondary copy.

The recycle bin is not enough. Deleted items remain in the recycle bin temporarily. But once they’re purged from the recycle bin, they’re gone forever. Additionally, the recycle bin offers no protection from ransomware. Finally, Microsoft cannot prevent a user from permanently deleting folders from the recycle bin.

Downtime equals revenue loss. When employees can’t perform their day-to-day tasks, revenue loss is inevitable. Be certain to make this clear in conversations with customers.

Decommissioning former employee accounts saves money. Maintaining former employees’ Office 365 licenses can be expensive. Carbonite Backup for Office 365 allows you to retain their files and email at a fraction of Microsoft licensing costs.