How FortiSOAR Can Help MSSPs Provide Differentiated Service Portfolios

As more businesses digitize their offerings, the market for security service providers has grown substantially. With this growth has come increased competition between MSSPs and third-party service providers, as they both target the same market and provide the same services. This means that in order to stay competitive, MSSPs must be able to offer differentiated service portfolios that meet the specific needs of their customers.

This is where Fortinet’s FortiSOAR platform can be of use. FortiSOAR is a vendor agnostic security orchestration, automation and response (SOAR) platform designed to help SOC teams streamline threat identification and response by eliminating manual processes. By integrating this into a customer’s existing security infrastructure, FortiSOAR allows MSSPs to offer a customized security framework that unifies operations. With a customized SOAR solution, customer SOC teams are better equipped to manage the evolving threat landscape, allowing them to take a proactive approach to security.

Key Features of the FortiSOAR Platform

To keep pace with today’s threats, organizations are increasingly implementing point solutions across their networks. While these can help bolster security, they also fragment security infrastructures, limiting the SOC team’s ability to accurately identify threats. This creates a number of challenges for security teams, including alert fatigue, non-compliance with regulations and slower response times. FortiSOAR addresses these challenges by centralizing key security features in one platform, thereby eliminating the need for point solutions. Let’s take a look at some of the key features of the FortiSOAR platform:

Role-Based Incident Management

FortiSOAR’s Enterprise Role-Based Incident Management solution provides SOC teams and other cybersecurity teams within the organization (forensics, data loss and prevention teams, etc.)  with role-based access control capabilities. This allows them to segment and manage sensitive data in accordance with administrative policies and guidelines. With a customized view of network assets, analysts are able to prioritize threats in real time, improving incident response. In addition, FortiSOAR’s Recommendations Engine is able to link and predict the severity of incidents based on past reports, aiding SOC analysts in identifying duplicates or false positives.

• Role-Based Dashboards and Reporting

Role-based dashboards and reporting empower customers to measure, track and analyze threat investigations, as well as SOC performance. FortiSOAR’s library of 10-plus OOB industry-standard dashboards and customizable templates ensures that SOC teams can access the tools they need to optimize their available time and resources.

FortiSOAR also provides comprehensive reports for incident closure, incident summary and incident progress. Using insights from these reports allows SOC teams to easily track key performance metrics and identify where optimizations can be made.

• Multi-Tenancy

FortiSOAR provides distributed multi-tenant product offerings with scalable, secure and distributed architectures, allowing MSSPs to offer MDR-like services. This led one of FortiSOAR’s MSSP customers to develop a seven-figure revenue stream. With the ability to automate tenant workflows remotely, managing individual customer ecosystems becomes streamlined, enabling security efficacy. FortiSOAR also involves customers in approval requirements by providing them with personalized alerts, incident views, and dashboards.

• Visual Playbook Builder

FortiSOAR’s Visual Playbook Designer allows SOC teams to design, develop and use playbooks in the most efficient manner. The designer facilitates playbook creation by providing an intuitive drag and drop interface that strings together multiple steps, including playbook simulation, workflow code execution, looping and error handling. This requires no advanced programing skills and comes with over 150 OOB playbooks, half which are dedicated for threat hunting efforts. The platform also gives customer SOC teams the ability to automate workflows, enhancing their vulnerability management and regulatory compliance capabilities.

• Case Management

FortiSOAR enables comprehensive case management by providing OOB modules for incident response, vulnerability management and fraud. MSSPs can also build custom modules to meet individual customers’ security requirements so that they can continue to support their business objectives as they grow and their networks become more complex.

FortiSOAR Use Cases for MSSPs

As part of Fortinet’s integrated Security Fabric architecture, FortiSOAR unifies security tools in a single centralized platform. This allows SOC teams to automate alert triage and investigation processes, freeing up time to