https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2020 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2020 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
 Channel Futures

From the Industry


Getty Images

Sponsor Content

Domino-customer service

How Cloudnet Creates a Customer Service Domino Effect

  • Written by Linode Guest Blogger
  • June 18, 2020
The customer service domino effect comes from how you architect your service, the culture you instill and the partners you choose.

“Treat others the way you want to be treated.” You’ve heard this saying before. But have you considered applying this mindset to something bigger than simply holding the door open for the person behind you? Managed hosting company Cloudnet has; the company’s core principle is to provide exceptional customer service to its customers.

Based in Sweden, Cloudnet focuses on making life easier for designers and developers by providing managed hosting for WordPress, PHP, Node.js, Java and Python. Cloudnet is known for its quick response to inquiries and for proactively alerting customers to potential issues and solutions. They also provide free migrations, DNS services and no-cost testing environments during development.

How does the Cloudnet team have time to do all of this and still have lives outside of work? Cloudnet co-founders Anders Brundin and Magnus Appelquist say the answer lies in how you architect your service, the culture you instill and the partners you choose.

That’s where Linode comes in. With 11 data centers around the world, Linode manages a lot of the underlying hardware and network infrastructure so Cloudnet can focus on its customers and its applications further up the stack instead of data center operations. With Linode playing a pivotal part in Cloudnet’s multi-cloud strategy, Anders, Magnus and their team can quickly and easily provide the right solutions for their customers and support a worldwide roster of website and application developers.

Just as Cloudnet makes life easier for its customers, Linode makes life easier for Cloudnet by providing the same high level of customer service. “If there ever is a problem, we know the Linode team,” said Anders. “We have a strong assurance of being able to reach someone who will really care. That’s what allows us to pursue our passions like traveling, hiking, snowboarding and surfing.”

A personal relationship sets Linode apart from public cloud providers like AWS or Google Cloud. “We’ve tried all the providers there are, and Linode has been one that has been the most stable and best suited for us,” said Anders. “We’ve met the people at Linode, we’ve been to their offices, and, from the beginning, we had a great technician-to-technician connection. If we don’t get the personal touch, it doesn’t work for us.”

In turn, while Cloudnet handles its customers’ operations performance, developers can focus their energy strictly on developing without having to worry about monitoring, backup, support, updates and upgrades. Cloudnet’s customers’ customers get top-grade websites and applications with no hassle.

Often forgotten, and you may even think it’s childish, but this Golden Rule mindset is what has changed the game for Cloudnet, and developed a relationship that extends to customers and providers in both directions. Try it out, and choose partners that are willing to continue the domino effect. This shared service philosophy has been the simple but crucial secret ingredient for Cloudnet—it could be yours, too.

Sam Smith is a Senior Customer Success Specialist at Linode, where he works with the company’s customers and partners, which include managed service providers, systems integrators and specialized service providers.

Sam Smith Linode

 

This guest blog is part of a Channel Futures sponsorship.

Tags: MSPs Cloud Data Centers From the Industry Intelligence Networking Linode Sponsor Content

Related


  • Linode Cloudnet Story
    Cloudnet Customer Story
    Reliable PaaS allows customers (and Cloudnet staff) to do what they love.
  • Alternative Cloud
    How Configr Relies on the Alternative Cloud
    The objective of alternative cloud platforms is simple—provide useful services and reliable support at a transparent price.
  • Linode Jarvus Story
    Jarvus Innovations Customer Story
    Bringing the cloud to the ground.
  • Linode Virtexxa Story
    Virtexxa Customer Story
    Delivering scalable and reliable hosting services in Europe and beyond.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Galleries

View all

New, Changing Partner Programs: AWS, Tech Data, Avaya, Verizon

January 11, 2021

Industry Perspectives

View all

The Importance of Being Security-Centric

January 22, 2021

Cyberattacks: Threat Hunters Conquer Unpredictability with 3 Measures

January 21, 2021

The Right Data Migration Tool Helps Schools Move to Cloud During COVID Crisis

January 19, 2021

Webinars

View all

Who’s Behind the Mask? Hacker Personas Explained

January 26, 2021

Your Network Perimeter Has Changed

February 18, 2021

How Managed Hosting Providers Thrive with the Alternative Cloud

February 24, 2021

White Papers

View all

Why Subscription Business Model

January 15, 2021

The Ultimate MSP Guide to Sales Efficiency

January 14, 2021

Eight Reasons Why MSPs Need IT Industry-Specific Sales Tools

January 14, 2021

Upcoming Events

View all

Channel Partners Virtual

March 2, 2021 - March 4, 2021

Channel Partners Conference & Expo

November 1, 2021 - November 4, 2021

Videos and Fastchats

View all

FASTCHAT: How SOAR Eliminates Security Challenges and Elevates Service Provider Revenues

January 6, 2021

Happy Holidays from Channel Partners & Channel Futures!

December 21, 2020

FASTCHAT: How Old, Unpatched Technologies Are Creating New Security Threats for MSPs and Their Customers

December 3, 2020

Twitter

ChannelFutures

.@exabeam, @VulcanCyber, @ntti3, @Vectra_AI, @Lookout and @valtixinc give high marks to @POTUS' federal… twitter.com/i/web/status/1…

January 22, 2021
ChannelFutures

Judge sides with @AWScloud against #Parler; @SADAsystems gets AI-centric board member; @EnsonoIT, @navisite get… twitter.com/i/web/status/1…

January 22, 2021
ChannelFutures

2021 may be the year of the #security-centric #MSP @BarracudaMSP #remoteworking #ITsecurity #dataprotection #RMM… twitter.com/i/web/status/1…

January 22, 2021
ChannelFutures

Adding #AIOps and #AI-driven WANs will help IT administrators move forward, says @MistSystems.… twitter.com/i/web/status/1…

January 22, 2021
ChannelFutures

Microsoft taps @tybryson as corporate VP @msuspartner group @julwhite heading to SAP, @anderson to @Qualtrics.… twitter.com/i/web/status/1…

January 22, 2021
ChannelFutures

#MSPs can inject predictability into #threathunting @Sophos #cybersecurity #ransomware dlvr.it/Rr4ffV https://t.co/Bztc2Yxwvc

January 22, 2021
ChannelFutures

.@RiskBased report shows decrease in #databreaches, jump in exposed records in 2020. dlvr.it/Rr4fcW https://t.co/PYiDMiJFbt

January 22, 2021
ChannelFutures

Legal experts say @VMware's #lawsuit against @nutanix's new CEO holds little weight. dlvr.it/Rr48FJ https://t.co/oLxPhgvgAt

January 21, 2021

MSSP Insider

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Channel Partners Online

Want more? Find more channel news and analysis on our sister site, Channel Partners.

Media Kit And Advertising

Want to reach our audience? Access our media kit

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Online
  • Channel Partners Events
  • MSP 501
  • MSSP Insider
  • IoT World Today
  • Webhostingtalk

WORKING WITH US

  • Contact
  • About us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X