Digital Transformation the Right Way

Business as usual isn’t any longer.

Digital transformation–using digital technology to re-engineer business processes and improve customer experiences–is creating a sea change in companies of all sizes. You many recognize some of these digital transformation efforts. They range from intelligent digital signage that changes with your preferences, to AI-powered customer service chatbots, to collation and analysis of data for BI-based decision-making, and more.

Actually, digital transformation has become a necessity in today’s super-competitive marketplace. And those companies that are doing it right are reaping the rewards, creating more engaged customers who:

• Are six times more likely to try their new product or service and four times more likely to refer them
• Are two times more likely to purchase from them even when a competitor has a better product or price
• Spend 60% more per purchase
• Purchase three times more per year than the average customer

Digital Transformation Is Challenging

Although it’s critical to success in today’s economy, many solution providers and their customers lack the resources and/or knowledge to do digital transformation successfully.

That’s why Ingram Micro has created Digital Transformation Solutions (DXS) to help our resellers and their customers do it the right way. Our unique combination of support and resources, coupled with a commitment to digital transformation, makes us the perfect partner for businesses that want to thrive in the digital age.

Ingram Micro’s Comprehensive Approach to DXS
We start by identifying and understanding your company’s business goals and desired customer outcomes, and then create a plan to achieve them–all with the goal of improving efficiencies and delivering exceptional customer experiences.

Ingram Micro has also assembled a Digital Transformation catalog, which combines professional services, training, and IoT and cloud solutions that can be leveraged as part of a strategy. And we’ll continue to build on this catalog with case studies, videos and a matrix to map goals with outcomes and solutions.

No Challenge Is Too Big

Whatever you’re trying to achieve, our team of services professionals, engineers and technicians can provide you and your customers with the expertise and resources to make it happen. We’re ready to support you with all things digital transformation, so don’t hesitate to contact us at dxsolutions@ingrammicro.com to have an in-depth conversation.

Greg Richey is Director Transformation Solution Solutions, Ingram Micro. Tim Ament is Senior Vice President, Advanced Solutions, Ingram Micro.

This guest blog is part of a Channel Futures sponsorship.