On average, today’s MSPs are between the ages of 30-49 and report their organizations have been in business for more than16 years. Additionally, nearly 100% of the MSPs surveyed say that now is as good a time as ever to be in their industry.

The majority of MSPs report annual revenue between $1 million and $5 million. Over 80% of MSPs report driving a portion of their earnings from recurring services.

55% of MSPs report having between one and 100 clients. 89% of MSPs also report making at least one client site visit per week. In the next 12 months, more than half of MSPs predict adding somewhere between one and 10 new clients.

The majority of MSPs are accessing Facebook and LinkedIn on a daily basis, and list Reddit, Spiceworks and MSPAlliance as the top three online communities they’re hanging out in.

Marketing and sales continue to be the top two pain points of global MSPs, followed by work/life balance, revenue growth, and ransomware and cybersecurity.

Nearly half of MSPs report recommending Dell servers to clients, followed by one quarter who recommend HPE. 44% of MSPs report utilizing VMware as their virtualization software, closely followed by 43% who report using Microsoft Hyper-V.

MSPs report RMM, cloud storage management, productivity software, business continuity and disaster recovery (BCDR), and professional services automation (PSA) among the solutions that positively impacted them the most last year.