https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2022 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Channel Partners 101 (CP 101)
  • Events
    • Back
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2022 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Channel Partners 101 (CP 101)
  • Events
    • Back
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Digital Transformation


Shutterstock

Change

MSPs: How to Lead a Change Management Strategy

  • Written by Allison Francis
  • December 12, 2018
It's all about managing change to drive business improvements.

IBM says the need to lead change in organizations is growing, but our ability to do it is shrinking.

Filling the gap requires customized software, on-site support and an unrequited amount of transparency from trained leadership, says Mike Bentley, managing director of Deloitte Consulting LLP’s Change Strategy and Analytics practice.

The first question organizations should ask themselves when planning for a change initiative is, “What is the desired outcome of the change?” Many organizations miss the mark because they fail to paint the big picture from the get-go, not fully understanding what they are really aiming for.

It’s key that organizations be realistic about the type of transformation they are undertaking and match their change-management efforts accordingly.

Deloitte's Mike Bentley

Deloitte’s Mike Bentley

According to Bentley, Deloitte has found that the right approach to change is based on a combination of driving people’s willingness to change and the ability to deliver what is required during and after the change.

Depending on an organization’s desired outcome, the balance of efforts required to drive willingness and ability will differ.

“We see ability as making sure the workforce understands ‘what to do’ and ‘how to do it,’” says Bentley. “Willingness is seen as building an understanding across the workforce as to ‘why’ we need to do something in a new way.”

So, how does one define desired outcomes of change?

“At Deloitte, we have found it helpful to think of change as one of four key types,” shares Bentley. “They are: Tech Slam, Process Acceleration, Modernization and Transformation, with each of these requiring a varying balance of willingness and ability.”

Let’s dive in and break these down, shall we?

  • Tech Slam. A Tech Slam is where organizations replace or upgrade their existing IT systems or enterprise technologies and don’t expect or anticipate any process or behavioral changes. Success of a Tech Slam is almost entirely reliant on a workforce’s ability to learn, through training and support resources, and how they use the new technology.
  • Process Acceleration. Process Acceleration means organizations that are adjusting their defined processes with the goal of increasing efficiencies. Process enhancements are important, as they can also drive modifications to existing job roles and structures. Similar to a Tech Slam, the success of this change effort hinges predominantly on a workforce’s ability to understand the new processes to allow them to execute their activities, rather than on their willingness to do so.
  • Modernization. Organizations go through Modernization when, in addition to upgrading their technology or accelerating their processes, they want to fundamentally change aspects of how their organization operates. For example, implementing manager self-service. The upgrading of technology or accelerating processes requires the workforce to have the ability to execute; however, with Modernization, willingness of employees to change becomes increasingly important. Modernization requires the change effort to focus on driving a workforce’s understanding of why the change is taking place and driving leadership alignment across the organization.
  • Transformation. A true Transformation is the polar opposite to a Tech Slam, and is the most disruptive type of organizational change. Transformations essentially change the way ‘things are done around here’ (with some finger wagging, presumably) through changing technology, processes, culture, behaviors and leadership values. An organization rarely undergoes a transformation unless there is a valid reason to do so, such as going through a merger or acquisition or entering new markets. Successful Transformation requires the workforce to have the ability to operate in the new world but more importantly the willingness to transform based on a fundamental understanding of why the change is occurring.

“With change happening at a faster pace than anyone has seen before, successful change requires …

  • Page 1
  • Page 2
Tags: MSPs Best Practices Business Models Digital Transformation Strategy Business Models

Most Recent


  • Black Hat expo hall 2022
    The Gately Report: Black Hat USA Edition with Cisco, IBM, CISA, More
    Black Hat USA has come roaring back since the COVID-19 pandemic.
  • Making Waves
    7 Channel People Making Waves This Week at Microsoft, Rackspace, RingCentral, Avaya
    Hackers targeted one UCaaS firm by impersonating the company's IT department.
  • Welcome Mat
    Okta Names Splunk Vet New Global Channel Chief
    Okta's global channel chief left the company in June.
  • Mergers acquisitions m&a goldfish crackers
    Latest M&A: IBM, Vonage, Nokia, GoTo, Nitel, Ensono, Huntress, More
    One cybersecurity company's $22 million July acquisition was its largest to date.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Focus
    Cisco Live! Day One: Focus on SASE, Passwordless, Purchasing Models
  • Microsoft Office 365 Business Booming for MSPs
  • Multicloud
    Google Cloud, Cisco Solidify Network Management Team-Up
  • 6, six
    Exclusive Networks Channel Update: 6 Takeaways

Upcoming Events

View all

MSP Summit

September 13, 2022 - September 16, 2022

Channel Partners Conference & Expo

May 1, 2023 - May 4, 2023

Galleries

View all

The Gately Report: Black Hat USA Edition with Cisco, IBM, CISA, More

August 12, 2022

7 Channel People Making Waves This Week at Microsoft, Rackspace, RingCentral, Avaya

August 12, 2022

Oracle Cloud & AT&T, AWS Lead Cloud News Roundup

August 12, 2022

Industry Perspectives

View all

How to Take Shared Responsibility for Securing Cloud

August 11, 2022

Seize the Application Modernization Opportunity

August 2, 2022

A Growth Mindset: Your Organization’s Strategic Differentiator

August 1, 2022

Webinars

View all

Outsmarting RaaS: Implementation Strategies To Help Your Clients Before, During, and After a Ransomware Attack

August 23, 2022

Why it is Important to Upgrade Aging Servers and How to use Live Optics to Upgrade Efficiently

August 25, 2022

Executives at Home are Not Alright: An Intro to Digital Executive Protection

September 8, 2022

White Papers

View all

Work Goes Remote – (and Other Top ITOps Trends)

May 25, 2022

The New Bottom Line: How MSPs Can Meet the Healthcare Crisis While Evolving Their Businesses

April 19, 2022

How to build a Security Operations Center (on a budget)

April 4, 2022

Channel Futures TV

View all

ThreatLocker Preaches Zero Trust, Addresses Industry Competition

ScienceLogic Debuts New Partner Portal

August 9, 2022

Vonage a ‘Single Communications Stack Provider’ for Partners, Customers

June 27, 2022

IBM, Partners and the $1 Trillion Hybrid Cloud Opportunity

June 26, 2022

Twitter

ChannelFutures

.@splunk vet Bill Hustad named @Okta's new #channelchief. dlvr.it/SWXmws https://t.co/ILQesul0Cz

August 12, 2022
ChannelFutures

The Gately Report: #BHUSA edition with @Hacker0x01, @Cisco, @SaltSecurity, @CISAgov, @ExtraHop, @IBMSecurity, more.… twitter.com/i/web/status/1…

August 12, 2022
ChannelFutures

Channel People Making Waves Include: @kencarnesi, @szebenisz, @vasujakkal, @brettsmith52, @DaveMichels… twitter.com/i/web/status/1…

August 12, 2022
ChannelFutures

Nancy Henriquez, VP of Sales & Marketing at MSP 501 award-winning @synetek, touches on the importance of gathering… twitter.com/i/web/status/1…

August 12, 2022
ChannelFutures

.@Equinix's new hire is a familiar face in the telco channel. dlvr.it/SWXV6v https://t.co/jIg0LrZ4DO

August 12, 2022
ChannelFutures

Missed the news this week from @OracleCloud and @ATTBusiness? We've got it here. Plus, news from @AWSCloud and… twitter.com/i/web/status/1…

August 12, 2022
ChannelFutures

Huge channel-impacting acquisitions in the past month. We've got details on @IBM, @nokia, @GoTo, @EnsonoIT,… twitter.com/i/web/status/1…

August 12, 2022
ChannelFutures

Boost privacy by design with #shiftleft mindset and add #security to cloud deployments from start, says… twitter.com/i/web/status/1…

August 12, 2022

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X