New Services Roundup: Cisco, RingCentral, Comcast, Zoom

Vendors delivered new cybersecurity and networking products and services to their channel partners last month.

Our editorial team covered a wide swath of technology product launches in October.

A cable company rolled out a remote VPN access solution. RingCentral enhanced its SMS functionality. Cisco unveiled a monumental routing refresh. And a video conferencing provider whose name starts with a “Z” announced a big update.

Also, a satellite internet provider added VoIP to its portfolio. A carrier gave channel partners a cybersecurity service to respond to rising DDoS threats.

We’ve compiled 12 stories of technology companies rolling out new offerings to the channel. Check out the gallery below to see the most important launches from the previous month.

Missed the previous services roundup? See the September edition.

TBI

The Chicago-based master agency swung for the fences with supplier partnerships last month.

TBI welcomed seven new suppliers into its vendor stable. Channel partners can now sell from companies like the hot business communications provider Dialpad and the cybersecurity provider Amor. TBI also teamed with companies that specialize in the respective areas of network, IoT and satellite internet.

Check out the new suppliers.

Splunk

Splunk released its "Observability Suite" and other offerings.

Customers can use the suite to monitor their infrastructure and application performance, as well as perform log investigation and other tasks. The vendor also unveiled Service Intelligence for SAP solutions.

Edward Gately has the scoop.

RingCentral

The UCaaS provider bolstered its SMS game.

RingCentral launched a text messaging service that lets businesses communicate with thousands of customers at a time. A channel executive said the service caters to existing customers that want to improve their customer engagement and marketing.

Read about RingCentral's latest release in Edward Gately's UC Roundup.

Lumen

CenturyLink's enterprise unit enhanced its security portfolio.

Lumen Technologies launched a new DDoS mitigation service, which aims to slow a recent rash of U.S. DDoS attacks. The service includes three-tiered scrubbing architecture, which helps assess threats.

Lumen also announced a new self-service online portal.

Get details on the new service and portal.

Viasat

Viasat, the satellite-based internet provider, now offers VoIP.

The vendor encouraged SMBs to check out its new cloud-based phone service, which uses the company's satellite network. Viasat has previously touted its network's ability to support VoIP, but customers can now bundle the network with Viasat Business Voice.

Read more about Viasat.

Cisco

Meet the Catalyst 8000 family.

Cisco announced what it called its largest routing refresh in a decade. The changes include two WAN edge devices as well as a cellular gateway. Customers will use these offerings as an upgrade from Cisco's ISR and ASR routers. 

See what Cisco is doing with its new routing platform.

Zoom

Zoom gave unveiled end-to-end encryption to the world.

All users can now harness the encryption, including groups and individual customers. Account administrators can toggle the encryption on and off based on preference.

Zoom also added immersive backgrounds, whiteboard features and other video and phone features.

Read about Zoom's encryption announcement.

Citrix

Citrix added integrations to its Workspace application platform.

The two-year-old platform now features Microsoft Teams, Slack, Zoom and Google G Suite integrations. As a result, customers' employees can access their applications and data in a more unified fashion. 

“A massive shift to remote work means that right now, technology is the primary driver of employee experience," Citrix' CEO said.

Jeffrey Schwartz wrote about the announcement for Channel Futures.

Oracle

The vendor improved the cloud management experience with its Oracle Cloud Observability and Management.

The platform uses machine learning to find anomalies and issues remediation alerts. The solution also forecasts impending issues and thus keeps partners and customers from acting reactively. The platform also harnesses open standards to work with providers like Slack and Twilio.

Check out Kelly Teal's article.

Comcast

Comcast Business announced a solution that will improve life for remote workers.

The new Comcast Business Teleworker VPN mirrors the corporate network connection that employees enjoyed back when they worked at the office. The remote access VPN solution uses Aruba's Edge Services Platform (ESP) to establish policies for branch and home offices.

See how Comcast and Aruba complement each other.