Customer experience discussions abounded in Monterey.

James Anderson, Senior News Editor

October 6, 2018

10 Slides

The biggest figures in the channel were in Monterey, California, this week.

Channel chiefs from companies such as CenturyLink, AT&T and 8×8 were on hand at the 2018 Channel Connect Conference, not to mention the largest master agent in the industry. Intelisys hosts the partner event every year.

ScanSource shared the stage with the company it purchased in 2016. According to CEO Mike Baur and ScanSource filings, the growth numbers are positive for both companies. But there’s still room to grow, particularly in the area of customer experience.

Intelisys’ Andrew Pryfogle and Salesforce’s Tiffani Bova both outlined what it will look like to truly build your business around serving your customers.

Read our Day 1 and Day 2 recaps and scroll through the gallery below to see what went down at Channel Connect.

Also check out our gallery from the 2017 event.

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About the Author(s)

James Anderson

Senior News Editor, Channel Futures

James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.

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