Whitepaper: Streamlining Service Provider Operations
Download this whitepaper and discover the importance of automating and integrating your business processes, which will enable you to run your business better. Learn how today’s end-to-end IT service management software can help you take control of the key business functions critical to most solution providers, including:
- Tracking customer information from prospect, through new customer setup to service delivery and billing.
- Keeping every task, project and new installation on track and within budget when implementing IT and software consulting engagements.
- Processing customer service requests with streamlined workflow and automated notification, and enabling direct client access
- Tracking and real-time monitoring of billable time that field service technicians spend on support, break-fix calls and scheduled maintenance.
- Optimizing service tech utilization with an eye toward better profits and higher customer satisfaction.