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Content Resources


Whitepaper: Metrics that Matter

  • Written by Amine Boukhriss
  • April 1, 2013
New Survey Shows Best-In-Class IT Service Providers Take A Data-Driven Approach To Decision Making

The IT Service Provider Benchmarking Study, conducted in February 2013 by Decision Tree Labs on behalf of Autotask Corporation, found pronounced trends toward the use of integrated business management systems that enable greater efficiencies and support fact-based decision- making among independent technology solution providers.

Moreover, the research indicates that businesses tracking KPIs, including account and contract profitability, billable hour utilization rates and customer satisfaction have a more accurate understanding of their overall firm performance, market opportunities and market trends.

Download now to see the results of this survey and learn how best-in-class service providers are applying business data and analytics to increase efficiency and predictability in their business operations, ensure higher customer satisfaction, optimize utilization rates, and make other improvements to drive profitability and growth.

Tags: Cloud Service Providers Digital Service Providers MSPs VARs/SIs Content Resources

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    Selling Layered Cybersecurity
    For MSPs, relationships are key. Your clients expect a high level of quality in the services they receive, and they place a great deal of importance on the individual working relationship. Clients want to be served by MSPs who understand their needs on a personal level. By the same token, it’s equally important for MSPs […]
  • While itrsquos great that wersquore becoming wise to our vulnerabilities and starting to play the defensive game we canrsquot rest on our shaky laurels Hackers are working around the clock to devise sneakier more devastating ways to get at your data At 28 percent the increasing sophistication of attacks is the number one cited factor thought to make an organization more vulnerable So take a moment to pat yourself on the back and then get right back to the business of safeguarding your datanb
    Lockdown Lessons: Why Hackers Hack - The Profile
    Hackers typically fall into three distinct categories: black hat, white hat, and grey hat. Each category has its own subtypes and characteristics. Read this guide to better understand why hackers hack, and how you can use this knowledge to lock down your business against cyberattacks. Brought to you by: 
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    Lockdown Lessons: Why Hackers Hack - The Stereotype
    Thanks to Hollywood depictions, there are a lot of myths and stereotypes that influence what we think of as a “hacker.” In this guide, you’ll get an in-depth exploration of the kinds of people who turn to hacking, plus history, myths, and realities, to help you better understand and identify your adversary. Brought to you […]

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