Whitepaper: Metrics that Matter
The IT Service Provider Benchmarking Study, conducted in February 2013 by Decision Tree Labs on behalf of Autotask Corporation, found pronounced trends toward the use of integrated business management systems that enable greater efficiencies and support fact-based decision- making among independent technology solution providers.
Moreover, the research indicates that businesses tracking KPIs, including account and contract profitability, billable hour utilization rates and customer satisfaction have a more accurate understanding of their overall firm performance, market opportunities and market trends.
Download now to see the results of this survey and learn how best-in-class service providers are applying business data and analytics to increase efficiency and predictability in their business operations, ensure higher customer satisfaction, optimize utilization rates, and make other improvements to drive profitability and growth.
