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How can VARs develop a stronger service-driven culture for end-customers? VMware (VMW) Business Solutions Architect Alex Salacrup offers four tips.
The VAR Guy
November 7, 2013
1 Min Read
A growing number of corporate IT departments are shifting to a service-driven culture — focusing on business unit needs, customer services and truly meeting deadlines. How can VARs and IT service providers make that same shift — or further strengthen their existing customer focus? VMware (VMW) Business Solutions Architect Alex Salicrup offers four tips.
In a recent blog, Salicrup pointed to these requirements for a service-driven culture:
Strategic vision: You gotta have one, and all the stakeholders need to buy into it.
Vision translation: Your staff needs to understand the vision… fully and clearly.
Strategic framework: This game plan must prioritize work streams necessary to deliver the service-focused culture.
Risk: Instead of mitigating all risk directly, the IT team (or the VAR in this case) must help business units to mitigate risks involving their expertise.
Of course, The VAR Guy has once again greatly simplified the discussion — perhaps overly so. For solutions providers that one more guidance, a great place to start is the ITIL (Information Technology Infrastructure Library) — a set of best practices for IT service management.
And of course you can always emulate the best IT service providers in the market. Two areas to potentially start: Check out the MSPmentor 501 (top managed services providers worldwide) and the Talkin’ Cloud 100 (top cloud services providers worldwide.
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