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Content Resources


UC Customer Satisfaction Survey 2020

  • April 20, 2020

In 2020, the Eastern Management Group surveyed small, mid-market, and enterprise customers about their satisfaction with their UC platform and provider. These organizations, ranging in size from a single employee to over 20,000 employees, represented a globally diverse sample of both cloud and on-premise customers.

More than 4,000 IT managers from these organizations evaluated their UC provider on 12 Customer Satisfaction Measurements across three categories. The goal: to provide a larger data set for evaluating, not just the cost value, but the “experience value” of different UC providers.

This study will give you the data to discover:

  • Average customer satisfaction with the technology, reliability, and ease of use of 34 different providers
  • The experience you could expect from these vendors from purchase to support
  • How these customers would rank their “delight” with their UC provider.

Sponsored By:

Tags: MSPs Content Resources White Papers Analytics White Papers Sponsor Content

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    Give your customers confidence in the security of their business with enhanced protection against evasive ransomware, supply chain attacks and data breaches. Brought to you by:   
  • Trend Micro will provide its WorryFree Services plugin gratis for the upcoming Kaseya VSA management and remote monitoring platform the company announced this week The plugin which is available via the Trend Micro Remote Manager solution is expected to provide Kaseya VSA customers to natively integrate Trend Micro with their existing Kaseya VSA console according to the announcementWhy Itrsquos Good for the Channel Trend Micro is known for their endpoint security solutions so partners can b
    Product Brief: Kaseya VSA Integrated Workflows with BMS and IT Glue
    MSPs often go through the trouble of working with disparate systems that do not work well with each other. As a result, they experience high inefficiency and poor productivity. What they need is a solution that brings together RMM, PSA and IT documentation under a single, unified platform. With an integrated solution, technicians don’t have […]
  • The program is aimed at IT services providers and resellers who already provide security services or want to add security offerings Full story
    Why Subscription Business Model
    Many technology providers strive to work only on massive projects requiring large investments at the start and promising huge gains on completion. By concentrating only on the long haul, IT resellers pass up the opportunity to benefit from flexibility in meeting their clients’ changing needs. Increasingly, IT resellers prefer to buy hardware and software solutions, […]
  • Endpoint protection MSP
    The Ultimate MSP Guide to Sales Efficiency
    Successful MSPs understand the need for efficiency at every stage of the sales process, from prospecting and qualifying to closing the deal. With limited resources to work with and time as one of those critical factors, IT services firms must carefully monitor and execute every stage of those programs and plans. Learn how to boost […]

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