Communications Transformation is the Foundation of Digital Transformation
Communications and collaboration are further enhanced with the addition of communications platform as a service (CPaaS) solutions alongside UCaaS offerings. CPaaS provides an additional layer of business application integration through published application programming interfaces (API), enabling voice calling and short message service (SMS) capabilities to be embedded within business applications. When combined, UCaaS and CPaaS deliver contextual information across applications and help drive deeper customer relationships and better business outcomes.
Understanding the link between the use of advanced communications and overall digital transformation efforts is best seen in real-world scenarios.
Download this short whitepaper and learn:
- How cloud-based communication and collaboration tools deliver unprecedented possibilities to connect
- Why CPaaS solutions alongside UCaaS offerings can further enhance employee productivity and business agility
- Real-world scenarios on the linking of advanced communications and overall digital transformation